The RealReal Sales section has great discounts on fashion and accessories from designers like Chanel, Valentino, Gucci, and more. Skilled in Spanish, Politics, Customer Service, Retail, and Sales. About The RealReal Discounts. Their headquarters are located in San Francisco, California. Client Service Specialist Secaucus, NJ. More Shoppers and Consignors Motivated by Sustainability, Abandoning Fast Fashion for ResaleSAN FRANCISCO, Jan. 13, 2022 (GLOBE NEWSWIRE) -- The RealReal (Nasdaq: REAL) — the world's largest . | Read 37,281-37,300 Reviews out of 37,480 Aside from a few complaints about receiving fake items, some customers complained about customer service issues, either sharing poor customer service help or issues . Authenticity is the cornerstone of The RealReal. Slow, overpriced shipping. Latest The RealReal Offer: Bottega Veneta Twist Earrings For $545. Delivery has been timely. The representative was very cold, and somewhat insensitve to my needs, but more importantly did not make me feel like a valued customer which I have been for years. If you are done with your The RealReal account, DoNotPay can take care of the customer service steps needed to cleanly delete your account and remove your data from The RealReal servers. The RealReal. . The RealReal customer service allowed me to return the product. Check out what 38,211 people have written so far, and share your own experience. Customers who would like to contact their Customer Service team with any questions, concerns, or complaints can do so by phone at 855-435-5893, by email at Contact@TheRealReal.com, or by submitting them directly to their website. The RealReal is an authenticated luxury consignment marketplace where you can. The shop is fine on the ground floor, the entirety of which is devoted the women's clothes. Just finished a conversation with customer service in the retention department. Thank you very much for shopping with us at The RealReal. With 16 retail locations across the US, visit us and enjoy our full suite of services: shopping, consignment, free valuations, personal styling, and earn . Active buyers: 648,856. Third Quarter Gross Merchandise Value Increased 50% Year-Over-Year to $368 million. Learn about The RealReal culture, salaries, benefits, work-life balance, management, job security, and more. The RealReal takes care of everything and the customer service is top notch! And follow up with the reps for virtual sales have been excellent. Assistant Manager, Client Service Secaucus, NJ. AN. Save up to 30% off with our best The RealReal coupon. | Read 35,221-35,240 Reviews out of 35,410 If the 15 minute cancellation window has passed, you can initiate a return for eligible items once you receive your order. 1. The RealReal was founded in 2011. buy and sell luxury goods from top designers across women's and men's. fashion, fine jewelry & watches, fine art and home. Compared to 2019 . I feel the service is the best I've received since interacting with Real Real over the past year. Take 30% Off On Victoria Beckham & More. 3 reviews. :) Loved the experience of my first purchase from The RealReal! Find Jasmine Rasberry's accurate email address and contact/phone number in Adapt.io. It shipped 4 days later. 2 reviews. Experience. I know the RealReal sells fake stuff. The RealReal is an online luxury consignment store that used to differentiate itself by saying everything is 100% real. For buying and selling. BOX 505000 The RealReal takes care of everything and the customer service is top notch! Published by TheRealReal Inc. on 2021-10-18. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. At the majority of its 18 U.S. locations, The RealReal authenticates and sells a curated selection of items from customers including high fashion, footwear and fine jewelry. "Of nearly 1,400 reviews of the company found online, the top complaints are fakes, damage and poor customer service," the CNBC notes. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 20 million members. This estimate is based upon 14 The RealReal Customer Service Representative salary report (s) provided by employees or estimated based upon statistical methods. 2020 revenue: $298.3 million, down 6.2 percent. The RealReal. The RealReal is the leader in luxury resale and consignment. The RealReal's layered high-touch operations make it more than a platform -- it's a service, and the company can't cut back on this high level of service if it wants to maintain its reputation. Thank you for sharing your feedback. Third Quarter Gross Profit Per Order Improved $4 Year-Over-Year to $94 Per Order. For return instructions, please click here. The average Regional Customer Service Manager salary in the United States is $132,386 as of March 29, 2022, but the range typically falls between $119,468 and $149,310. Specialties: The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 24 million members. The RealReal Policy on Authenticity. ir@therealreal.com. as well as handling shipping and customer service . THE FASHION LAW EXCLUSIVE - The RealReal will pay $11.5 million and make reforms to its corporate governance, including in connection with its authentication practices, whistle-blower policy, and oversight policy for "retail sales practices and customer relationships" in order to settle two ongoing shareholder lawsuits, assuming the two sets of plaintiffs get the green-light from the . At The RealReal, we employ 150+ experts including luxury brand authenticators, gemologists and horologists. Client Service specialist at The RealReal Greater Phoenix Area 135 connections. Customer Service Contact Info. Take a look at our 10 active The RealReal coupons for April, 2022. You're customer-obsessed, adaptable, and passionate about luxury brands, fashion, and sustainability. I needed to return an item that didn't fit but I had lost the information sent with it. How can the resale business ever succeed if fakes are being sold as real? The RealReal partnered with Los Angeles-based upcycling and repair shop, Atelier & Repairs, for this first foray. TheRealReal's San Francisco flagship store has finally arrived at 253 Post Street at Maiden Lane in Union Square. "We are surviving in the pandemic. Current Job Openings. Consigning is the process of selling items you no longer want by entrusting them to a store or website to sell on your behalf. I ordered a shirt in excellent condition, but it was clearly worn and washed, and it had the name Emily written in marker on the tag. With that context, I see two positive takeaways from The RealReal's Q2. One Consignor's experience selling clothes on The RealReal. Our biggest problem is not COVID-19, but how to make our employees Do you agree with The RealReal's 4-star rating? The Customer Experience Manager is a key sales & client services position in our Retail stores at The RealReal. US. November 8, 2021 at 4:05 PM EST. Commission rates are too low. The Realreal Inc has 1,700 total employees across all of its locations and generates $467.69 million in sales (USD). US. Teaming up: Consignment of Gucci items on The RealReal grew 2 . PDF Version. The RealReal and Rebag, two purveyors of luxury resale online, are doubling down on high-end brick and mortar stores to build brand affinity and source premium goods. COVID update: The RealReal has updated their hours and services. I am the human resources head for a family-run information provider company," says reader E.C. @mskatluck wrote: . The RealReal Announces Third Quarter 2021 Results. As a Group Manager, you will drive a field sales team focused on acquiring consigned items from our existing clients. For buying - great selection and superfast shipping. Buy & Sell bags, jewelry, and clothing from designers like Chanel, Gucci, Louis Vuitton, and Prada. I've only had to deal with fake jewelry from them so not so sure about shoes. We staff trained, in-house professionals including gemologists, horologists, art appraisers and apparel experts who work to ensure the items we sell are authentic and in beautiful condition. I've called customer service many times to inquire why the ring hasn't been listed and each time I get a different answer. We men are relegated to a small part of the basement, where the selection is poor and in a claustrophobic space. "The complaints include wrong sizes and that the photos . 7 hours ago. For selling - so easy! The reCommerce luxury marketplace The RealReal announced a unique partnership this week, linking up with Gucci through the end of the year to launch an online shop featuring used Gucci items and . Consignment store's customer service • RealReal retail locations, including the one in Palm Beach, offer complimentary jewelry, watch and handbag valuations • In-person consignment . I've seen fakes get called out on Poshmark pretty quickly. Highest ever The RealReal discount: Take $200 Off Resale & Consignment. The RealReal has 65 employees. Also wish you guys would add more items daily. At our 17 retail locations, including our 14 shoppable stores, customers can sell, meet with our experts and receive . The RealReal - Brisbane, CA. "The RealReal continues to execute on its retail strategy of opening smaller footprint neighborhood stores," the company said in a press release in early-2021. Answering calls and emails, assisting customers in locating orders, product inquiries and troubleshooting use of our website. Choosing from among the many resale platforms involved comparing the product . as well as handling shipping and customer service. There are 7 companies in the The Realreal Inc corporate family. Salary ranges can vary widely depending on many important factors, including education, certifications, additional skills, the number of years you have spent in your profession. customer service is helpful for any issues. It took me the most of a year to be convinced that parting with my beloved often unworn designer items online was the best method of participating in the circular economy while also freeing up closet space. I ordered a small bracelet that weighed a couple of ounces, at most. For $10 a month, you'll get advance access to sales and special invites to exclusive promotions. 3 reviews of The RealReal "I consigned several clothing, shoes and jewelry items in early January. For buying and selling. Data Analytics. The staff has been very helpful and friendly, wait times have been short which is rarity among most companies since this pandemic started. You can also call 855-435-5893, Monday to Friday from 5:00 AM to 6:00 PM PT and from 7:00 AM to 4:00 PM Saturday and Sunday. "The RealReal plans to open approximately 10 neighborhood stores by the end of Q2 to deeply engage with the company's most valuable customers and significantly unlock supply." Mar 2021 - Present1 year 1 month. 67% of The RealReal employees are women, while 27% are men. Investor Relations. Also their customer service is not great in my experience. The typical The RealReal Customer Service Representative salary is $21 per hour. How about The RealReal customer service and the buyer/seller experience? Shoppers enjoy up to 90%. At The RealReal, we do all the work to sell items you want to consign, from photography to customer service to shipping — and you get paid up to 85% of the selling price for each item. Do you agree with The RealReal's 4-star rating? | Read 37,281-37,300 Reviews out of 37,469 At their 18 retail locations, including 15 shoppable stores, customers can sell, meet with our experts and receive free . 241 reviews of The RealReal "I was excited to visit the store as I have bought nice things from them online. The RealReal not only allows you to buy "gently used" high end merchandise at affordable prices their customer service is top notch! If you have any issues, it's definitely worth reaching out. Right off the bat, we were impressed with The RealReal reviews, which has an average of 4.5/5 stars out of 4,637 TrustPilot ratings. On various platforms, The RealReal generally has good reviews. Ann Navallo. Great customer service appears to flow naturally, with the service professional sincerely, willingly, and stylishly taking care of the served. Provide timely resolutions to escalated issues while maintaining an exemplary level of client service that . I called on January 24th and told customer service that I wanted the ring returned to me. Customer Service. Strong sales . Currently working as Customer Service Specialist at The RealReal in California, United States. 2020 net losses: $177.5 million. If you have any issues, it's definitely worth reaching out. The RealReal's business is in part built on its promise of authentication, but I received a fake Christian Dior handbag. The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex. A shareholder of The RealReal ("TRR") is attempting to bulk up his stock-drop case against the luxury resale entity, arguing that the company, an array of its executives, and its big-name initial public offering ("IPO") underwriters misled investors about the nature of its authentication process, thereby, "artificially inflating" the price of its shares and then damaging those same . . Founded: 2011. The RealReal Profile and History . Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. In a word, it is genuine. Check out what 40,367 people have written so far, and share your own experience. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service." The RealReal has 17 retail locations, including 12 shoppable stores (in cities like Los Angeles, Miami, New York City, and San . To find out if your order is eligible for cancellation, please contact customer service at customerservice@therealreal.com or 855.435.5893 ext. Join to Connect The RealReal . | Read 37,181-37,200 Reviews out of 37,408 The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 23 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. Company Description: The Realreal Inc is located in San Francisco, CA, United States and is part of the Clothing Stores Industry. Client Services Specialist Phoenix, AZ. This company provides the re-sale of luxury clothing and high ends apparel items. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. The CEO has said there are "no fakes on our site" and "every single . Many authenticators join The RealReal from the luxury brands themselves — like Tiffany & Co., Hermès and Rolex — or auction houses like Sotheby's and Christie's. Go to the article page. Check out what 40,360 people have written so far, and share your own experience. Check out what 40,303 people have written so far, and share your own experience. 2 reviews. We are truly sorry for the discrepancy you've experienced with the condition of a Final Sale item. The RealReal Contact Information. Ann Navallo. The RealReal does all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. The most common ethnicity at The RealReal is White (53%), followed by Hispanic or Latino (24%) and Black or African American (9%). We've returned to our roots to create an innovative, LEED-Certified 8,000-square-foot space for our store, luxury consignment offices, the third CaféCafé, and our new Experts At Your Service atelier. The RealReal. ; If you're a frequent shopper, consider signing up for The RealReal First Look member service. To contact The RealReal customer service send an email to customerservice@therealreal.com. #SHORTSThe reality behind Customer Service that you need to know.#funny #comedy With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. Assistant Manager, Client Service Social Media Strategy Perth Amboy, NJ. The RealReal employees are most likely to be members of the Democratic Party. Check out what 40,367 people have written so far, and share your own experience. As a Customer Experience Manager, you are goal-oriented, driven to achieve and exceed sales goals and want to grow (or begin) your leadership career. The website is very nice and easy to use, the delivery pretty speedy, and the LV bag I bought was even better in person than it was in the photo online! LOVE! After one week, it has not shipped, and I contacted customer service, who said it would ship within 48 hrs. Customer Service Representative salaries at The RealReal can range from $18 - $24 per hour. Third Quarter Total Revenue Increased 53% Year-Over-Year to $119 million. The Sales Manager (Group Manager- ALM) is a key Field Sales Management position at The RealReal. Also the customer service is a 5/10 i was very disappointed asking about an $2000 item only to get no response back. Reviews from The RealReal employees about working as a Customer Service Representative at The RealReal. Do you agree with The RealReal's 4-star rating? US. | Read 37,281-37,300 Reviews out of 37,480 At our 17 . For selling - so easy! Do you agree with The RealReal's 4-star rating? It ended Q2 with 730,000 active buyers, up 19% year over year and . The RealReal said it achieved gross merchandise volume (GMV) of $350 million in the second quarter, its highest second quarter GMV to date and a 91 percent year-over-year jump. AN. Contact The RealReal - Buy+Sell Luxury. Seemed excessive, but I understand it's a flat rate. I like buying from the realreal but prolly will never sell to them. Contact Francisco Street 55 For live chat, click the "Chat With Us" button on the Contact Us page. They have an excellent A+ rating on BBB, a 4-star average on TrustPilot, and a 4.5-star average on SiteJabber. Provide a luxury consignor experience by maintaining brand standards, providing exceptional customer service, and maintaining The RealReal's core values. On average, employees at The RealReal stay . An 18k tricolor gold and diamond ring was never listed. Computershare 1-877-373-6374 (U.S.) 1-781-575-3100 web.queries@computershare.com P.O. . The RealReal customer service allowed me to return the product. View customer complaints of The RealReal, Inc., BBB helps resolve disputes with the services or products a business provides. Do you agree with The RealReal's 4-star rating? Best service ever. Customer Service Agent 09/2017 to 04/2018. Accountable for the day-to-day operations, adhering to standard operating procedures, service level agreements, procurement, and facility management. Contact Francisco Street 55 Phoenix, Arizona, United States. First, its customer base is still growing at a sound clip. The RealReal may provide the international shipper with the product details, including cost, as well as customer name and address or other contact details, so that the information can be provided to destination customs or postal authorities, to the extent required under the laws and regulations of the destination country. Transfer Agent. About Slickdeals as well as handling shipping and customer service. The RealReal Savings Tips. There is a flat delivery fee of 12.95. For buying - great selection and superfast shipping. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 25 million members. Buy & Sell bags, jewelry, and clothing from designers like Chanel, Gucci, Louis Vuitton, and Prada. The RealReal may be a great marketplace, but most people don't use it for more than a few sales and purchases. This season's collection is a departure for a number of reasons. About The RealReal Inc. . 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