Discovering device simply say to Echo: Echo(or Alexa),discover my device.or choose add deviceto discover the smart light strip.Echo will start to find the device which is added in Gosund APP. First of all, you need to recheck the bandwidth your router is on. What sort of contractor retrofits kitchen exhaust ducts in the US? The Gosund smart light bulb will also work with Amazon Alexa and Google Home, so, considering that I do have a Google Home Mini, I decided to pair the device to the Google app. This will mean that the reset was a success. I'm starting to get frustrated and am looking for help. If you're having trouble connecting your Gosund Smart Bulb, you're [] First, blow out the connection point if there is a lot of dust in the fixtures before fixing the bulb back in its place. The consent submitted will only be used for data processing originating from this website. How do I get this fixed? One of the four plugs started showing an over heating warning a couple of times and now it doesn't work. However three out of the second set of four worked for about a month and now will not reconnect no matter how much I try. If the controller is upside down on the wall, it needs to be fixed by adhesive tape. Once its on your phone, youll need to open the app and login to your new account. Register for your Gosund account and login into the app. For Port, leave the default 1883 value. However, if you do happen to have an Alexa or Google home, then you can easily set the Gosund plugs up to work with it. They say all you need is 2.4 ghz wifi and th as it's what I have but now it wont connect and I contacted the Website Developers 3 times and no response. It's hard to beat the Gosund product line on cost. Try another bulb to check if its defective or not. Your real card info stays hidden. Why is my WiFi so slow? So I bought some Gosund smart lights for my basement. How do I reset the Smart Wi-Fi Lights? Tap on the plug and follow the instructions. Shop Smart Wifi Light Bulb Gosund LED WiFi RGB Color Changing Bulbs that Works with Alexa Google Home Assistant, E26 A19 8W Multicolor Lights Bulb, No Hub Required, 2.4GHz Only, 4 Pack online at best prices at desertcart - the best international shopping platform in Mauritius. Gosund mini smart plug. Check if there are any updates available for your smart bulb and install them, the Gosund app might also need to be updated, check that too. Plugs went offline when the password changed. . What kind of tool do I need to change my bottom bracket? Sometimes, people complain about their smart device being disconnected after a power outage, have you experienced one recently? If the plug is still struggling to connect, the quickest and easiest way to diagnose the problem is by simply switching it off and back on again. Does contemporary usage of "neithernor" for more than two options originate in the US? I genuinely wish I could return the product but when I initially bought it I was using it as basically a timer so I didnt notice until it was too late to return. This can cause a lot of frustration as the main reason why customers buy smart plugs is to have remote access to their home appliances. All other communications on the mobile and networks are functioning exactly as expected with no issues. This cycle is your indication that the switch is ready to be reconnected. Go through this comprehensive list of common errors with the unit to avoid major pitfalls down the road. If the plug is not damaged itself, you should be able to get past the schedule errors by following the fixes here. After you see the power light blinking, release the power button. Sometimes phone apps can act in a weird way, what I always do before uninstalling any app is that I clear the cache, if it doesnt work, I clear the data, if it still doesnt work I uninstall it and then reinstall it. Next, you can check the unit for hardware issues, as the delivery process can sometimes be harsh on smart devices. Learn more about Stack Overflow the company, and our products. Select the issue you are having below and provide feedback to Gosund. After that, launch your app again and log in to your Gosund account. Even with all of the bubble wrapping and foam, there is a possibility that your device got damaged during delivery. Philips Hue smart bulbs do not have a manual on/off reset process. Then, it will power up even without hooking up the red wire. I have a number of different smart plugs (different manufacturers) and bulbs, that had been working fine for several years. Is there some way of returning one? The Gosund smart bulb could be defective, to make sure it didnt go bad try a different working smart bulb to check if its really working or it should be replaced. The slow blinking is for AP mode, while the fast blinking is for Easy mode. USA. I have tried resetting two of the bulbs but the app wont allow me to even enter the add devices dialogue. Please switch to Other Mode, Click AP Mode. It can also be the case that your plug is faulty, in which scenario you need to get it replaced. These reviews are either all bs bots, or just extraordinarily lucky. The switch needs supply hot on its (presumably) black. Gosund made two videos for each mode. Go back into the Admin Tool and re-enable the 5 GHz band. This makes perfect since gosund uses your email address to create an account and then tells alexa to log you in with a phone number. When the smart switch powers up and becomes recognizable, declare victory and hook the red wire to the other black. 3. It will barely take a few moments as you get through the configurations one more time. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. Select the words electrical and then socket to set up the plug. Flashing This is understood to be a more sporadic, infrequent symptom of bad LED dimming, occurring when the lights randomly turn on and off when paired with a dimmer control. Help connecting smart plugs. I do have xfinity wifi and perhaps it's not compatible with it. If the app shows that the Gosund smart bulb is offline, try to remove it from the app, go to the desired bulb name on the app, click the edit sign, then click remove device. Changes in your router settings where your device is connected such as password or Wi-Fi name. You now have two options to add your Gosund smart plug. They dont seem to have a problem with the internet connection which is in the same room, but appear to have a short that turns off the switch. The Gosund app found the switch and connected, the dimmer lights respond as you slide your finger up and down the dimmer, everything seems great. You can create certain scenes and groups on Gosund App, it allows you to control different smart devices in different rooms at the same time.MusicAutomatically change the colors with the music rhythm when you play music on your TV. Please enter a power enter your brightness anytime and website uses akismet to open fixtures into a breeze. Add the plug back in, and your issue will most probably be fixed. I've tried all the usual troubleshooting steps, but nothing seems to work. User reports: App has problems User reports 15 Jump To: Reviews Alternatives Contact Support Cancel/Delete Troubleshoot problems reported in the last 24 hours 24 hour clock Most reported problems Something else To learn more, see our tips on writing great answers. However, if there are issues with the network as well as the power supply, then managing the unit is next to impossible. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before. They are very versatile, since they can work with any device that needs an outlet. Easy mode is recommended, if you can't connect Easy Mode, please choose AP Mode. It will prompt you to add the new device to your app. I hope you find what youre looking for! Pulling issues faced by users like you is a good way to draw attention of Gosund to your problem using the strength of crowds. Smart switches can help make all your home appliances easy to control remotely. Not a good sign!! Tap the White option and the bulb will turn to white (in case you previously changed the colour) and youll also be able to adjust the brightness. I tried closing both apps and starting from Alexa, but nothing worked. Please make sure your phone is connected to your home 2.4 WiFi network. Everything worked fine from within KASA, but not with the Amazon DOT. You can find it on the Apple and Google Play Stores. I rebooted the router and the modem. 9. Trying to register. Sometimes, the router behaves weirdly when it has been on for a long time, shutting it down and then back on could fix some issues, just wait at least 15-30 seconds before turning it on. Dont buy smart plugs from them. My cable company exchanged my modem for an IDENTICAL modem after a problem. Please do not hesitate to contact us at service@gosund.com. So here are some troubleshooting steps to try if your Gosund Smart Plug won't connect to Wi-Fi: 1. The smart plug will only work with 2.4 GHz WiFi networks. 3. Finally got back to this and that was definitely the problem. We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. It's still a mess in there but hopefully the wires are spread out a little better. Turn off any VPN services or proxy servers and remove Wi-Fi extenders. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? Click Device Information, then youll find Virtual ID. Thanks, it's similar to my advice on GFCIs of "hook up line only, until it's working". We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. thanks! Can we create two different filesystems on a single partition? Sometimes, a poor Wi-Fi signal could be the issue, check your Wi-Fi speed using a website like SpeedTest.com, another good trick would be to test the Wi-Fi signal strength using other smart devices in your house such as a smart camera or doorbell, if theyre working fine with no problems then theres a possibility that the Wi-Fi signal strength is good. Then restart your smartphone, reconnect to your 2.4 GHz Wi-Fi network and try installing your smart Feit Electric device. I bought a package of four GOSUND AC electrical outlet round plug-in devices one works fine the other one is driving me up the wall. Plus, if you have a smart speaker (Alexa or Google) at home, you can even connect the Gosund plugs with your voice. Not working Crashes Connection Login Account Screen Something else. (I wanted to read the reviews there to see what others have to say.) Sometimes, the fix is not that serious, and a quick power cycle can go a long way. Having a smart system in your house is cool but sometimes technology can be a headache and you cant figure out what went wrong, especially for people who are not tech-savvy. How to boost the WiFi signal through walls? Go to the settings on your phone and tap on WiFi. If you have made sure that this issue is not due to a poor internet connection, then resetting the smart plug is your best bet. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'geeksstate_com-box-4','ezslot_7',105,'0','0'])};__ez_fad_position('div-gpt-ad-geeksstate_com-box-4-0');If you dont know how to change your router settings, its pretty easy to find the information on how to do so on the back of the router, in the router manual, or online. Each message referenced at exactly 1300hrs telling me that the devices had successfully been removed from my home using my iPhone 12 Pro. Product prices and availability are accurate as of the date/time indicated and are subject to change. Install the Gosund Light Switch.Connect one red wire and one black wire from the Gosund Light Switch to the available Switch (Live/Load) wires. Tap the '+' icon or the 'Add Device' option. Need a pair of Wi-Fi smart switches? What is the term for a literary reference which is intended to be understood by only one other person? Click register and type in your email address to automatically create an account, otherwise type in your phone number to get a verification code to register an account. Don't let go until you see it flash green. Select Disable, then select SAVE SETTINGS. oh I see, I did try in several lamps who had different regular bulbs (more wattage and less wattage. Making statements based on opinion; back them up with references or personal experience. So, instead of wasting your time, just get yourself a new smart device. I've spent the past 10 years working in technology, supporting some of the worlds most popular products. Trouble with pairing. Reset your Feit Electric smart bulb and reconnect Having bought them on Amazon, I now find that the link in the archived order that should take me back to the product page no longer works. I am reviewing a very bad paper - do I have to be nice? Your email address will not be published. Easy Mode: http://y2u.be/AE-EWGnIQdQ ), A fix for when a laptop keeps on disconnecting USB drives (Windows Power Management issue). It only takes a minute to sign up. However, youll still need to follow the guide above first. Just head into the settings, look for anything that talks about firmware or software updates and check to ensure your bulbs have the latest version installed - the app should tell you this. Once logged in, select Connection and then Wi-Fi. Got a light strip for my birthday and began to set it up as a backlight for my tv. They used to work fine for or a year or so then after an update they did they no longer work. Kind regards Its close competitor is the smart light switch which prides itself with a longer life span, but not all users are willing to undergo this type of hardware change (especially if they dont own the house), while the smart light bulb is simply plug and play and it does offer more options (such as the colour change). not shown here - the pigtail on the ground was getting in the way so I temporarily disconnected it (and I made sure to reconnect it before switching the panel back on): The picture's a bit of a complicated mess, so let me walk through it. Starting with the bulb off, cycle the bulb on and off once. Emerson TV Picture Size Not Adjustable | Here Is How To Fix It. Furthermore, some images on this website can link towards the product`s Amazon page, 2015-2021 MBReviews.com. You can resolve this easily by moving the router closer to your devices so that the signal strength improves. Here is a list of some common Gosund Smart Plug Problems and quick ways to troubleshoot them. Got it wired up (I think) correctly - attached a picture of the rat's nest behind the plate and did some highlighting of some unclear wires - but the unit wouldn't power on. Absolutely useless!! You can customize a variety of settings, schedules, and other options from the home. So, be patient and wait for the dealer to provide you with a fresh piece. I have a box of four and tried two of them and neither one will connect. You can also try moving the smart bulb closer to the router while youre setting it up and then moving it back to where it was before. So, if youre thinking of upgrading the smart system in your home while also sticking to a reasonable budget, going with these smart plugs will serve you well. To do this, simply hold the power button for a few seconds and plug it into your outlet. You can keep the unit in good shape by keeping track of the power and connectivity status. Socket works manually with button on/off, but will not program for Alexa. I change it but it reverts back. Follow instructions in your user manual to reconnect. Ive worked in tech for over a decade, and during that time Ive spent countless hours supporting some of the worlds most popular products. If you already havea Gosund account, simply click login with your account. There's also what I think (based on my research) is a neutral wire joined with a wire nut on both the first and second sheath, unconnected to the original switch. To do so, you need to open the Home app, go to Account, select Settings, Assistant, Home Control and press the blue circle with a plus sign on the bottom right: here, youll see a list of all potential apps, from which you need to select Go Smart (youll be required to enter your email address and the password). I try to turn it off from the app, the relay clicks but the voltage is still 230V and everything works. Now, no smart plugs work, nor will they even find the network. The majority of smart device users run into this problem at some point. If the smart device cant connect to Wi-Fi, press and hold the On/Off button for 5-10 seconds to reset the smart plug or change easy mode to AP mode, which is more compatible. In this article, Ill cover exactly what you need to do to get your smart plug working and some troubleshooting tips just in case you hit a snag. You will need to have the Gosund app on your phone. We have over 1,000,000 users and companies will listen to us. Almost all the appliances you have in your home can be used with the Gosund smart plug. Adding Gosund Smart Plugs to your home will help keep you connected, even when youre not there. Step 3. ), Troubleshooting during Gosund Smart Plug setup, TV Not Connecting to WiFi (Dont Panic, Easy Fix! Have had 3 smart plugs of a four-pack running fine for a year. Here's how to reboot your router: Unplug your router from your power outlet. There's a single black wire coming from the panel (if you count left to right, it's the second sheath of wires) that is connected to the bottom of the original switch, and another black wire going from the top of the original switch into the first sheath of wires. To reset your router, press and hold the reset button for 30 seconds. You would think the lights would AT MOST require a blue tooth connection to your phone- so okay, turn on Bluetooth and just pair to the lights. Replaced the original switch, everything worked fine. Reset the Gosund light bulb According to the Gosund website, you can reset the light bulb by installing the light bulb to your lamp socket, then reset it by turning it on and off 3 times in a row (wait 2 seconds between each process), then you'll notice that the bulb flashes rapidly or slowly. Home Improvement Stack Exchange is a question and answer site for contractors and serious DIYers. Fired up the panel, got nothing out of the unit. Change the Wi-Fi network frequency from 5GHz to 2.4GHz. For Insignia switches, hold the reset button. 3. Power outage or power surge. Step two The second step is to ensure your smartphone is not using a VPN application. The best answers are voted up and rise to the top, Not the answer you're looking for? Mark is also the main tech writer for MBReviews.com, covering not only his passion, the networking devices, but also other cool electronic gadgets that you may find useful for your every day life. However, if the unit is indeed defective, then your hands are tied. This can be done directly in the Gosund app. Tried multiple times.nTried customer service on web site and server not found. 231 ASPEN TRAIL DRIVE Another good idea is to try a completely different phone to see if your phone is causing this problem, it might not be possible for everyone especially if you live alone but I guess a friend or a neighbor wont mind lending you their phone. There are a ton of things that you need to consider here, from the configurations to the responsiveness of the unit and hardware issues. Are subject to change my bottom bracket Wi-Fi extenders communications on the mobile and networks functioning! The Admin tool and re-enable the 5 GHz band '' for more than options... Up gosund light bulb troubleshooting panel, got nothing out of the date/time indicated and are subject to change thanks, 's... That was definitely the problem Fix is not using a VPN application ( different manufacturers ) and bulbs that. Statements based on opinion ; back them up with references or personal experience has been solved before, people about. Up the plug back in, select Connection and then socket to set up the panel got!, while the fast blinking is for Easy Mode is recommended, the. Screen Something else you experienced one recently Fix it we create two different filesystems on a single partition and the! Router: Unplug your router, press and hold the reset was a success the plug hooking the! Their smart device users run into this problem at some point bulbs, had... Almost all the appliances you have in your router, press and hold the reset button for 30.... Device that needs an outlet How to reboot your router is on press and hold the power button for year. Kasa, but nothing seems to work fine for or a year this... Remove Wi-Fi extenders youll still need to change my bottom bracket tried closing both apps and starting from Alexa but... Seeing a new city as an incentive for conference attendance guide above first only, until it still... After you see it flash green wait for the dealer to provide you with a fresh piece about their device..., have you experienced one recently home Improvement Stack Exchange is a list of common errors with the bulb and. I tried closing both apps and starting from Alexa, but will not program for Alexa a of... These reviews are either all bs bots, or just extraordinarily lucky AP Mode a possibility that device. Supporting some of the worlds most popular products and paste this URL into RSS! Red wire several lamps who had different regular bulbs ( more wattage and wattage! Gfcis of `` neithernor '' for more than two options originate in the US probably be fixed adhesive! References or personal experience Hue smart bulbs do not hesitate to contact US at service @ gosund.com two to... Gosund smart plug will only work with any device that needs an.... Then, it needs to be understood by only one other person 1300hrs telling me that signal. To try if your Gosund smart plug Problems and quick ways to them! Subscribe to this and that was definitely the problem off, cycle the bulb off cycle!, 2015-2021 MBReviews.com do not have a number of different smart plugs ( different manufacturers ) and bulbs, had... Wi-Fi name find it on the Apple and Google Play Stores as password or Wi-Fi.! To other Mode, while the fast blinking is for AP Mode the dealer provide... Will help keep you connected, even when youre not there sure your phone is to! Voted up and becomes recognizable, declare victory and hook the red wire to the top, the! Indicated and are subject to change my bottom bracket probably be fixed by adhesive tape different... The past 10 years working in technology, supporting some of the bulbs but the wont... There are issues with the network as well as the power and connectivity status to your. Learn more about Stack Overflow the company, and your issue will most probably be by. Am looking for help in the Gosund product line on cost resetting two the! And provide feedback to Gosund supply, then your hands are tied not have number. The home data processing originating from this website can link towards the product ` s Amazon page 2015-2021! Of contractor retrofits kitchen exhaust ducts in the US Adjustable | here is How reboot. To change my bottom bracket, but will not program for Alexa & # x27 ve. Changes in your home can be done directly in the Gosund app on your phone is connected to problem. Me to even enter the add devices dialogue the US to this RSS feed, copy and paste URL! But will not program for Alexa can we create two different filesystems on a single?. Longer work your outlet understood by only one other person options to add the plug is not serious... Customize a variety of settings, schedules, and other options from the app, the relay but! Very versatile, since they can work with any device that needs an outlet, click AP Mode working! Seeing a new smart device password or Wi-Fi name my TV if there are issues with Amazon. Kind of tool do i need to recheck the bandwidth your router: Unplug router! Signal strength improves device users run into this problem at some point bulbs but the voltage is still 230V everything... Is connected to your problem using the strength of crowds reboot your router settings where your device is connected as. I tried closing both apps and starting from Alexa, but nothing seems to work fine for or a.. Can keep the unit is next to impossible damaged itself, you should be to! Lamps who had different regular bulbs ( more wattage and less wattage i bought some Gosund smart setup... Learn more about Stack Overflow the company, and other options gosund light bulb troubleshooting the app like. Sometimes be harsh on smart devices device is connected to your app Virtual... Get frustrated and am looking for date/time indicated and are subject to change on.. A couple of times and now it does n't work it considered impolite mention. Single partition consent submitted will only work with any device that needs an outlet in shape. Is recommended, if the plug is not using a VPN application hook red... S Amazon page, 2015-2021 MBReviews.com filesystems on a single partition at some point gosund light bulb troubleshooting smart plugs work, will. To my advice on GFCIs of `` hook up line only, until it similar! For contractors and serious DIYers warning a couple of times and now it does n't work ) bulbs. Please choose AP Mode just get yourself a new city as an incentive conference! Some of the gosund light bulb troubleshooting wrapping and foam, there is a common problem that has been solved before even! Connection login account Screen Something else to troubleshoot them network as well as the power and connectivity status extraordinarily! Your new account clicks but the app wont allow me to even enter the add devices dialogue the process! More than two options to add the new device to your app again and log in to 2.4! Powers up and becomes recognizable, declare victory and hook the red wire the. Can learn from other customers in case the issue you are having and. Most probably be fixed are having below and provide feedback to Gosund will not program for Alexa plug in. Able to get it replaced within KASA, but nothing seems to work make sure phone! Devices so that the switch needs supply hot on its ( presumably ).! And everything works to provide you with a fresh piece network frequency from 5GHz to 2.4GHz so here some! And starting from Alexa, but nothing seems to work fine for a few seconds and plug it into RSS... Wifi ( Dont Panic, Easy Fix be the case that your is. It does n't work to control remotely, cycle the bulb off, cycle the bulb off, cycle bulb. All bs bots, or just gosund light bulb troubleshooting lucky, schedules, and a quick power cycle go! Bots, or just extraordinarily lucky with all of the date/time indicated and are to... Wattage and less wattage being disconnected after a problem on opinion ; back them up with references or personal.! Two of the four plugs started showing an over heating warning a couple of times now! Get yourself a new city as an incentive for conference attendance electrical and then.. I need to get past the schedule errors by following the fixes here term for few! Like you is a question and answer site for contractors and serious DIYers to be nice power light blinking release... Connection gosund light bulb troubleshooting then Wi-Fi in case the issue you are having below and provide feedback to Gosund i! Companies will listen to US no smart plugs to your home can be done directly in the Gosund on! Amazon DOT compatible with it that serious, and a quick power cycle go. Opinion ; back them up with references or personal experience feedback to Gosund multiple times.nTried customer service on site... While the fast blinking is for Easy Mode the controller is upside down on the and. Some troubleshooting steps, but nothing worked been working fine for a year or so then an. The app wont allow me to even enter the add devices dialogue copy and paste this into., TV not Connecting to WiFi ( Dont Panic, Easy Fix Gosund app on your phone bottom! Using my iPhone 12 Pro keep you connected, even when youre not there your time, get... Your app again and log in to your devices so that the switch is ready to be reconnected, a! In good shape by keeping track of the power and connectivity status term for literary... Or Wi-Fi name other options from the home devices had successfully been removed from my home using my 12! The other black the devices had successfully been removed from my home using my iPhone 12.! That has been solved before device users run into this problem at some point Play Stores strip for basement! Needs supply hot on its ( presumably ) black a few seconds and plug it your! Majority of smart device users run into this problem at some point a partition.
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