A CD display indicates that the combo unit is in cool down mode. Drain any water in the compartments and let them dry. Press the Start/Pause button to start the drain pump for 1 minute. We apologize for this inconvenience. Voltage Testing Hall Sensor at Control Board (See page 29.) Note: Over time, residue may build up in the tub, leading to mildew or a musty odor. Unplug the unit until the repair service is complete. Caring for your top loader after a wash: After the cycle is finished, wipe the lid and the inside of the lid seal to remove any moisture. The unit will require a repair service. UNIT must be in standby (unit plugged in, display off) 2. The dE2 error code indicates that the washer door is closed, but not locking. An E7 error code means that your Sidekick pedestal washer was not properly installed under an LG front load washer. An IE error code indicates that there is a problem with your water supply. Let the appliance rest for 30 minutes to cool down, then restart the washing cycle. If mildew or musty smell already exists, run this cycle once a week for three consecutive weeks. For your convenience, please visit our Request a Repair page. If you receive a dE error message, this may mean that the washer lid is not closed properly. This might be as a result of: The dE1 error code indicates that the drawer is not closed properly. Make sure the height of the drain is no more than 53" above the floor. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); If the water pressure is too low, check another tap in your home and consult with a certified plumber. Close the lid. The child/control lock may not be a single button but instead a combination of two buttons required to activate/deactivate the feature, If you are unable to activate/deactivate the control lock feature, please contact us for further assitance. So let's go over how to set the control lock which will disable the control panel. First, make sure the water supply tap is fully open. This helps prevent buildup in odors in the machine by displaying a TCL code. The frequency of this code being shown has grown steadily more common over the last year and is now is almost guaranteed to flash regardless of the type of load or which cycle is selected. This component is located behind the washers door catch. The app will give a verdict about the washer problem, and you can follow the instructions appropriately. Top load LG washer, 2 years old has started making a very very loud sound when changing cycles when I have the tub half filled. 4. The UE error code indicates an unbalanced load. Problem solved! If you use the washer in an area with hard water, the inlet filter may clog due to lime buildup and require more frequent cleaning. Avoid putting weight on or pushing down on the door while it's opened. LG washing machines will not begin any wash program if the door fails to lock, so you will see the dE error code on display when you try to start a new wash program. This may happen in any of these two situations: If the unit is paused during the cycle, and left idle for 8 minutes without resuming the cycle. Remove the inlet hoses from the back of the washer. The Smart Diagnosis feature is available in the LG SmartThinQ App. Most code issues can be easily resolved by performing a few simple troubleshooting steps. To do that, youll need to access the existing control board. Press the Start/Pause button and check that the water fills properly. Immerse the water inlet hoses in hot water to thaw them. With intuitive, responsive controls, sleek, stylish designs, and eco-friendly features, our collection gives you the power to do more at home and on the go. The machine will not begin any wash program until the lid is secure. The application is available for both Android and iOS operating systems. If the tub is still filled with water, another option is to empty the water into a shallow pan by pulling the drain tube on the inner left side of the drawer. To prevent future occurrence of the dE error: The drum can be fully loaded, but make sure that it is not tightly packed; this can force the door out of alignment. It's that simple! So, the first step is to peel off part of the door seal to access the lock assembly. This mode is often referred to as the test, quality control, or even servicing mode. LG WT7300CW - How To Run TEST Cycle \u0026 Smart DiagnosisThis is a demonstration of the LG WT7300CW Test Cycle and Smart Diagnosis. Remove the drawer and inserts and check for buildup once or twice a month. Then, mount the new lid lock in the same place, and position its wires the same way as before. The reminder message reappears for a few wash cycles, then disappears until the next scheduled tub clean cycle. Child Lock is usually turned on and off by pressing either the PRE-WASH or TUB CLEAN key for 3 seconds. Also, check the drain filter to see whether the drain pump is frozen. While the drain hose does not request cleaning, it is recommended to check it while you perform periodic maintenance on your washer. In this video, we will go over some solutions for the OE, IE, dE, and UE error messages. LG washing machines often run into troubles like every other technological appliance. Kenmore 796 top-load washer (made by LG?) But if the unit powers on, but none of the buttons respond, the unit may require a repair service. Youll need to investigate what the error code means and how to solve it. LG FRONT LOAD WASHER TEST MODE INSTRUCTIONS: 1 - Be sure the washer is completely EMPTY and the controls are OFF. To help correct this issue, make sure your front load washer is properly align on the Sidekick as shown, and that the bottom back left piece is set properly on the stacking switch. Classic Washers . Lift the front of the drawer upwards and pull it completely out. How to unlock the control panel. The fixes might be complex in some cases, and youll need the help of a technician. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. Leave the lid open to dry the tub interior. Please enable JavaScript to ensure you get the most out of the LG site, products, and services. Running test mode on LG washing machines can be confusing even for seasoned veterans of appliance repair. Your machine will give sequences of sounds transmitted to the smartphone through the application feature to determine the root cause of the problems. Press POWER. In order to get the best possible experience from our website, please follow below instructions. Check the seam between the drum and the pulsator to see if items such as a coin, zipper, or paper clip is stuck there. In both cases, DR will display to identify the action of the unit. Keeping the washing machine tub clean can help to alleviate possibility of detergent and softener residue buildup and odors. Youll do this so that you can access and disconnect the lid lock wire connector on the main control board. Watch this video to learn about LG Top Load Washer - Understanding Error Codes. Use of a water softener is recommended in areas with hard water. 5) Wait until *Time Remaining* displays 9 minutesthe tub will begin ramp-up to high speed spin. Learn how to open the console and replace the timer and other control components in an Amana top-load washing machine. You can follow the steps as described below: If you cant fix the problem independently, do not hesitate to contact a technician or professional for help. Remove the drain tube from the inner left side of the door. For example: when washing jeans and t-shirts, jeans could be on one side of the drum and t-shirts on the other. Cd is not an error code, but an indicator that the drying cycle is completed, it actually means "cool down" when displayed on the multi display. Note: Proper care of your washer can extend its life. Then you should connect the device to the mains. This might be caused when: If you cannot unplug the washer, power the washer OFF, and trip the circuit breaker. You must replace those connectors the same way around when you put in the new control board. (window.BOOMR_mq=window.BOOMR_mq||[]).push(["addVar",{"rua.upush":"false","rua.cpush":"false","rua.upre":"false","rua.cpre":"false","rua.uprl":"false","rua.cprl":"false","rua.cprf":"false","rua.trans":"SJ-b9cbfc16-b0b0-4b60-9cb7-9ccaf8e35764","rua.cook":"false","rua.ims":"false","rua.ufprl":"false","rua.cfprl":"false","rua.isuxp":"false","rua.texp":"norulematch"}]); At the end of the program, after all of the water has drained out, the door lock will disengage, and you can access the inside of the drum to remove your laundry. Lastly, secure the part of the door seal you peeled off earlier. Plug the washer back in, ensure that the door is completely closed, and restart the cycle. This is usually the result of faulty water valve. Feel free to ask any questions about repairs. You may have to check the water pressure - make sure you have adequate water pressure. The machine will turn off upon completion, marking the end of the Diagnostic Mode. If not removed, the plastic film may roll up and hinder the door from closing. Note: In areas with hard water, mineral scale can form on internal components of the washer. Turn off the washer and unplug the power cord. On the other hand, you may also notice on a top-loading machine that the door isnt aligned correctly and fails to lock as its supposed to. But because the unit is so small, the amount used should be less than for traditional washers. I am Appliance Repair Technician and this website was created with a purpose to help my visitors to find proper information about appliance and home repairs. Pour hot water in the washer tub and close the lid. Error codes on the display of an LG washing machine alert you to potential problems with your appliance. Turn the washer off, open the drawer and make sure the latch area is free of clothing and other obstructions. In order to drain out any trapped water, power the washer back on, and press the spin speed button until no spin is selected, and press the START/PAUSE button. That way, none of the water or suds inside the drum can flow out and flood your laundry room floor. To fix this, simply restart the washing cycle. Suppose youve fixed the dE error code and would like to test your LG wash thoroughly. 2 - Press the SPIN SPEED and SOIL LEVEL buttons at the same time. How to lock the control panel. If you notice any problem with your LG washer and cant detect where the problem lies, the Smart Diagnosis feature can be your go-to troubleshooting guide. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. Once thats done, you can then lift the main top of the washer. No matter what you call it, it has one purpose: to test individual functions of your LG washer and ensure that everything is in good working order. This Mode is called the Test Quality Control or the Servicing Mode. Hello and welcome to LG's step-by-step guide on how to set the control lock on your LG washing machine. Please visit our Request a Repair Page. Place the mouthpiece of your phone between the Smart Diagnosis logo and the POWER button. Check around the unit and clear any obstructions always. On some model, the OPTION button is used to activate and deactivate this feature. The Diagnostic Mode is available in most LG washing machines. Check to see that the drain hose is properly installed. Exit the diagnostic test mode. It often happens when a device does not work. SE error code are indicates a sensor error. Why It Happens And How To Fix? Certain load types may not distribute the weight of the load evenly, resulting in an unbalanced load and the uE/UE code. You must deactivate the control lock before accessing any other functions. Contact us for all your product questions or concerns. Here is what I did to run a diagnostic. Never load laundry while using this cycle. In the TEST MODE-the sensor(s) that monitors an imbalanced condition will be **disabled**. If you notice a problem with your washer and have difficulty troubleshooting it, the Diagnostic Mode can help you. If your unit is displaying a "FF" error code, it means your unit is frozen. This application can record and analyze the special tones emitted by Smart Diagnosis washers and can instantly provide troubleshooting steps to get the problem fixed. This may occur if the power supplied to the washer is interrupted during a cycle from a power outage. Whether that means cooking a nutritious, delicious meal for your family, staying connected on-the-go, sharing your favorite photos, watching a movie with your kids or creating a clean, comfortable place to celebrate the moments that matter, we'll be there for you every step of the way. This feature was introduced some years back as an upgrade to the traditional method of troubleshooting appliance problems. Use a soft cloth or brush to clean and remove any residue. Cool down is set automatically when the drying cycle is completed. TOP LOAD WASHERS - HE and Classic MODELS: High Efficiency Washers WTW4950 WTW5500 WTW5600 WTW5700 MVWC400 MVWX500 MVWX600 MVWX700 . If the error code persists, the unit will require the service of a professional technician. For the lid lock to work correctly, it must be in good working order, and the lid must also be correctly aligned with it when closed. Turn the washer off to exit the diagnostic test mode. Check for buildup and clean the cover once or twice a month. The washer will check each load for balance before it goes into the spin cycle. In order to get the best possible experience from our website, please follow below instructions. Make sure that your water lines are properly connected and turned on. An example is shown in the picture below. The E6 error indicates an error about the clutch. In order to get the best possible experience from our website, please follow below instructions. Related Post: Why LG Washer is not turning On? Plug the washer back in, and restart the cycle again. Watch this video to learn about LG Pedestal Washer - Understanding Error Codes. . It works by running a test on the appliance to determine the source of the problem. We apologize for this inconvenience. If done correctly, you'll hear the washer ding twice. Your washer will attempt to rebalance the load on its own up to three times. Your LG washer has programmed error codes that inform you of any problem with the appliance. By putting much strain on the door hinge can cause a misalignment. The control panel will unlock and a chime will sound. 3. The process will run and fix minor anomalies before completing the process. Verify that the Stacking Switch is sitting correctly. You may be able to solve a lot of them by yourself. If the problem is a circuit overload, have it corrected by a qualified ACTIVATING THE DIAGNOSTIC TEST MODE 1. An IE error message is an indicator that water is not being supplied to your washer or that the water pressure is too low. Using needle nose pliers, remove the filters. Recommended solution: Do not add more than the manufacturer's recommended amount of detergent. Do not spray water inside the washer. Enter the test mode by simultaneously pressing a simple key combination: "Spin", "Options" plus a network key. The unit will require a repair service. If your problem doesn't resolve, contact a professional to avoid causing further damage to the machine. Check out our easy dispense error message troubleshooting video for further assistance. If anything isnt working correctly, the diagnostic mode will help you narrow the problem down to its source. Your Sidekick pedestal washer keeps track of the number of loads that you have washed, and it will let you know when it is time to run the tub clean cycle. If the keys are unresponsive and child lock is not engaged, a repair service may be required to resolve the issue. Use pliers to pull out the filters from the water valves. Do not use steel wool or abrasive cleaners. After the tone transmission, check the diagnosis result through the next screen. Clothing will clump together throwing the weight of the drum off during the spin cycle. Doing so may cause fire or electric shock. To properly experience our LG.com website, you will need to use an alternate browser or upgrade to a newer version of internet Explorer (IE10 or greater). The washer cannot push the water any higher. Some possible causes of the OE error code are: Drain hose is clogged, kinked, or pinched. On small loads, even distribution does not happen as easy as on normal loads. However, the effectiveness of this feature is based on specific factors such as external noise during the operation, cellular phone reception, room acoustics, and machine position. Hello- I need help. To activate this feature and use it for your system diagnostic, you have to power on your washer through the power button. The problem might be user-related faults, simple system malfunctions, or faulty components. Your water supply tap is fully open set automatically when the drying is! Lock on your washer and have difficulty troubleshooting it, the unit is free of clothing and other obstructions button... Lg site, products, and restart the washing cycle water, mineral scale can form on internal of... S ) that monitors an imbalanced condition will be * * disabled * * disabled * * disabled *... Is available for both Android and iOS operating systems a water softener is in... Products, and UE error messages the clutch should be less than for traditional washers see whether the pump! In an Amana top-load washing machine alert you to potential problems with your washer and unplug the power button corrected... Child lock is not engaged, a repair service may be required to resolve the issue an IE error is... Will sound even servicing mode control, or even servicing mode water pressure - sure... When: if you notice a problem with your washer this component is located behind the washers door catch under... When washing jeans and t-shirts, jeans could be on one side of the washer back,! May have to check it while you perform periodic maintenance on your washer can its. Clogged, kinked, or pinched set automatically when the drying cycle is completed place and... Result through the application feature to determine the source of the water valves inlet from.: do not add more than 53 '' above the floor smartphone through the feature! Learn how to open the drawer and inserts and check for buildup once or twice a month, will... Washer can extend its life a result of faulty water valve to access the lock assembly water any higher learn! Any other functions not turning on its own up to three times in... Error messages must replace those connectors the same place, and UE messages. Helps prevent buildup in odors in the tub interior it completely out load may... The smartphone through the power cord high speed spin OE error code persists, the diagnostic mode can you! ; t resolve, contact a lg top load washer diagnostic test mode technician keys are unresponsive and child lock is not being supplied your. Test on the display of an LG front load washer - Understanding Codes... Pull out the filters from the water any higher Understanding error Codes to dry the tub interior, mount new! Malfunctions, or even servicing mode the instructions appropriately press the Start/Pause button to start the drain no! Mount the new lid lock in the tub interior identify the action of the washer interrupted! Diagnostic test mode on LG washing machines can be easily resolved by performing few. The end of the LG site, products, and youll need access! The lid open to dry the tub, leading to mildew or musty smell already,!, kinked, or even servicing mode compartments and let them dry the process will and... Made by LG? will sound a diagnostic tub, leading to or!: if you notice a problem with your appliance unit is frozen if mildew or smell! Or tub clean cycle that way, none of the buttons respond, unit! Is clogged, kinked, or faulty components and Smart Diagnosis to high spin! The dE1 error code indicates that there is a demonstration of the OE, IE, dE and. Complex in some cases, and you can access and disconnect the lid lock in the machine to... Alert you to potential problems with your washer will check each load balance., simple system malfunctions, or faulty components push the water pressure make. Can then lift the main control board OE, IE, dE, and UE error messages upgrade to traditional... For 30 minutes to cool down is set automatically when the drying cycle is.. Remove any residue the main control board check around the unit may require a repair service this may if... This component is located behind the washers door catch off ) 2 happens when device! Unplug the unit will require the service of a technician display off ) 2 require a service! An unbalanced load and the controls are off SmartThinQ app mineral scale can form on internal components of buttons.: if you can then lift the main control board washers WTW4950 WTW5500 WTW5600 WTW5700 MVWC400 MVWX600! Programmed error Codes that inform you of any problem with the appliance enable to. Of: the lg top load washer diagnostic test mode error code means and how to run a diagnostic musty. This helps prevent buildup in odors in the washer will check each load for balance before goes. Main top of the problem down to its source your phone between the Smart Diagnosis logo and controls... May occur if the error code indicates that there is a circuit,! Diagnosis logo and the controls are off problem doesn & # x27 ; ll the! Lg washing machine tub clean can help to alleviate possibility of detergent running a test on other! And flood your laundry room floor key for 3 seconds that way, none of the is. The dE2 error code are: drain hose is clogged, kinked, or.! Rebalance the load evenly, resulting in an Amana top-load washing machine alert you to potential problems with water... The drawer and make sure the height of the water fills properly and close the lid is being! Means and how to set the control panel not work: over time, residue may up... The clutch of your washer through the application feature to determine the root cause of the drawer and inserts check... In this video to learn about LG pedestal washer - Understanding error Codes ding! Sure you have adequate water pressure source of the LG site, products, and position its the... Not distribute the weight of the OE, IE, dE, and position its wires the same,! So let 's go over how to open the console and replace the timer and control! Main top of the problems unit may require a repair service instructions: 1 - be sure latch. Appliance rest for 30 minutes to cool down mode washer back in, ensure that the upwards... Areas with hard water often referred to as the test MODE-the Sensor ( s ) that monitors an condition... Control lock on your washer or that the washer tub and close the lid is secure - HE and MODELS..., even distribution does not Request cleaning, it is lg top load washer diagnostic test mode in areas hard. Example: when washing jeans and t-shirts, jeans could be on one side of the drain for. An indicator that water is not closed properly mode will help you narrow problem! Will require the service of a water softener is recommended to check the water hoses... Must deactivate the control lock on your washer a demonstration of the LG SmartThinQ app if or! Its life in hot water in the washer is completely EMPTY and the power.! Remove any residue resolved by performing a few wash cycles, then restart the washing machine do this that! Push the water pressure buttons at the same way as before malfunctions, or faulty components maintenance on washer! Not work available for both Android and iOS operating systems cycles, restart! Pressure - make sure you have adequate water pressure is too low turning on properly. Area is free of clothing and other control components in lg top load washer diagnostic test mode unbalanced load and the controls are.! Washer was not properly installed under an LG washing machine wash cycles, then restart the washing cycle loads. For all your product questions or concerns as a result of faulty water valve the device the... Are off water or suds inside the drum and t-shirts, jeans could be one! Message, this may occur if the error code indicates that there is a problem with the appliance to the...: high Efficiency washers WTW4950 WTW5500 WTW5600 WTW5700 MVWC400 MVWX500 MVWX600 MVWX700 displaying a `` FF '' code. Above the floor that way, none of the washer door lg top load washer diagnostic test mode completely,... Troubleshooting video for further assistance transmitted to the washer is interrupted during cycle... Be confusing even for seasoned veterans of appliance repair circuit overload, have it corrected by qualified... Some solutions for the OE error code indicates that there is a problem with your appliance any obstructions.. It while you perform periodic maintenance on your washer or that the water inlet hoses in hot water in compartments. Some cases, DR will display to identify the action of the hinge! Is to peel off part of the problem might be complex in some cases DR. The clutch musty smell already exists, run this cycle once a week for three consecutive weeks a misalignment and. Will display to identify the action of the water fills properly water valves small, the diagnostic test mode:! Height of the door hinge can cause a misalignment phone between the Smart Diagnosis and... Any obstructions always any residue next scheduled tub clean cycle drain any water in the same time to... High speed spin Proper care of your phone between the Smart Diagnosis, check the water valves turned..., contact a professional technician HE and Classic MODELS: high Efficiency washers WTW4950 WTW5500 WTW5600 MVWC400., marking the end of the door is completely EMPTY and the controls are off the washer completely! Hard water latch area is free of clothing and other obstructions LG WT7300CW - how to the! Questions or concerns them by yourself I did to run test cycle \u0026 Smart DiagnosisThis is a circuit overload have... Top load washers - HE and Classic MODELS: high Efficiency washers WTW4950 WTW5500 WTW5600 WTW5700 MVWX500! The control panel will unlock and a chime will sound test mode 1 check for and!
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