Provide closure An Indeed survey found that over 44% of candidates wait two weeks for a response when participating in a company's recruitment process. There's truly nothing more disappointing than an automated, robotic, lifeless email from a company. Refunding products that have already expired is a big no-no unless you want to burn a huge hole in your stores budget. You could also ruin your chances of future sales and success. When reading over the email, try to understand the problem they're encountering before crafting a response. I'd be happy to guide you through the different options. We take all customer inquiries, requests and comments seriously and do our best to help in whatever way possible. Customer satisfaction is always a number one priority for us. For instances like this, it's good to respond to a refund with an email expressing that there are no hard feelings and that you hope to do business with them again in the future. This is a perfect opportunity to mention a free trial. This new role will be an essential player in advancing my career, and I couldn't feel more grateful for the opportunity. 1 Try to be positive about something in the letter of request or requested favor . For opting for the wrong reason or the loss of shipping caused to our company, you will be deducted from your other purchase of any product from our website. Let me know some pros and cons and if there's any way I can be of assistance to guide you through this process. Here is an example:Hello Elizabeth,I am really sorry to inform you that we cant exchange the product or refund it. Suppose your customer hasn't received a refund and reached out to you about it. This also shows that you looked into this matter thoughtfully and did not reject the refund request right away. Please let me know if I can answer any questions, and I'd be happy to help! No matter what, ensure you fill every email with empathy and understanding even when the customer is angry. I've processed your refund, and you should expect to see the amount appear in your bank account in the next couple of business days. But it's also not them. I have enjoyed watching you grow and cheering on your successes. Former civil litigation attorney. We're committed to your privacy. When dealing with repetive emails, like refund, Supercharge your communication with Flowrite. This article explains why emails form a critical part of the process, describes the refund email format and provides four examples. Below, we'll go over a list of best practices for writing customer service emails, a guide for responding to angry messages, and a collection of the best customer service email templates for various scenarios. Refresh if you want to submit another email. If you have any questions, please feel free to reach out. We are very sorry for the inconvenience caused to you by our company. Consider this example of a rejection letter to a vendor: [Their name], Thanks for your detailed proposal. At Step 2, add information about your website/app and business. Acknowledge the customer - If you sell products either online or in a brick-and-mortar store, its just a matter of time before your customer knocks at your door requesting a refund. When working on your policy, dont go over the top. Some companies operate a no-refund policy. Entertaining and motivating original stories to help move your visions forward. Again, it's less about proving a point and more about salvaging the relationship with that customer. The refund email format is the same for both successful and unsuccessful requests. Again, we've used this confirmation email sample to request feedback from the customer on why they're asking for their money back. So, make sure to protect yourself from refunding discontinued goods by including the clause that makes them non-refundable. We will be implementing measures to ensure that this doesnt happen again. Has it been occurring consistently, or does it happen on and off? We sincerely apologize for the inconvenience this has caused, and we appreciate your understanding in the matter. Upon review of your transaction, we've determined that the amount you have paid is more than what was required for this product or service. If you're interested, email me back or give me a call. Our refund email samples and expert advice should help you write effective emails. (The cheque is in the post, trust us!). Begin with the bad news (and make no apologies for selecting the most qualified candidate). If you have any feedback or questions, don't hesitate to give me a call or shoot me an email, and I'll help you out! Free and premium plans, Sales CRM software. That is also the case of a warranty date or return deadline. Get in touch with us if you need more information. If you're canceling a contract, you'll need to add some different details. We are very sorry for the inconvenience caused to you, and we know that you are unhappy with the product you have received. I remember you were torn between two versions, but I firmly believe you went with the perfect choice for you. Most of the time, the delay is on the bank's end. This time frame allows your company to credit their account and the bank to process with an additional 2-3 days to spare. Even though none of these documents is required by law, they are your shield against dishonest consumers. We have rectified the issue, and you should be able to access your account now. You can learn more here or schedule a demo with us. Please find a [check amount or notice of deposit] enclosed in this letter. If there's a manufacturer's policy that voids the warranty or other items out of your control, mention them, too. I'd be happy to talk you through some of our other options and see if any of them feel like a good fit. Plus, youll get the opportunity to fix refund issues from your side before you have an unhappy customer.. Whether its for voiding the warranty, a no refund policy, the passing of a refund deadline, or any other valid company policy - from time to time customer support has to send out a letter denying the request for a refund. In this instance, gently remind the customer that a few more business days may pass before processing the refund. Alternatively, I can set up a meeting with our customer success department so that you can get the most out of your product. No doubt that will leave customers disappointed. I have relayed this feedback to the rest of my team and can assure you that this mistake won't happen in the future. Sample Refund Email to Customer. Schedule a quick demo with our sales team. If you will refund the customer's money, tell them how and when they'll receive the refund. This article does not create an attorney-client relationship, nor is it a solicitation to offer legal advice. Similar to an angry customer, a complaining customer is not exactly a ray of sunshine on your workday. And it's your companys responsibility to apologize for that. Free and premium plans, Content management software. Refund requests are all about the money, so this final part of the process sets out when the customer can expect a refund and where it will go. Make your customer feel like part of the solution. If the customer is due their money back, the evidence shows it pays to make it as easy as possible for them to get it. In that case, you should act as if you're responding to a customer complaint: with empathy, sincerity, and clear intentions to resolve the problem. Weve already discussed that refunding damaged items is okay if a warranty covers the defects and the product isnt discontinued. Your customers and potential customers will favor this. December 27, 2022. Email also allows you to get a lot more information about the situation because customers can take their time to write out thorough responses to your questions. You may even impress customers. Here's a step-by-step breakdown of the refund email format: Always refer to the purchase, product, or service that is being refunded in the subject line. If you issue a refund, use your email to explain the timeline and manage expectations. Each questionnaire offers valuable data to your company, from customer satisfaction surveys to demographics to Customer Effort Score (CES). Learn how to create subscription cancelled campaigns. Were always looking to improve the quality of our offerings, and were happy that youre a part of that. 8 Let the customer know what are they missing on. I am the founder of Burban Branding and Media, and a self-taught marketer with 10 years of experience. If you dont set deadlines, there is a high risk of refunding items long after the factual purchase. Incidentally, there's usually a more significant opportunity of turning a complaining customer into a satisfied one. We always advise our customers to check all the sellers details and then check the customer reviews before purchasing any product. [She/he/they] has been working here for [amount of years] and has a lot to show for it. Regardless of how it's transferred, customers will want to know where this money is coming from. For example, you could say something like, "I see that you've had this problem before, a few months ago." I've forwarded this issue to [head of the appropriate department], our [person's job title]. Kindly give us feedback when a customer care executive calls on your registered mobile number. Published: If you want to accept online payments from your customers fast and securely, we can help you out. Be sure to provide feedback and insights to individuals and teams! So please fill out the following survey and give us your honest feedback. Learn how to reply to customers gracefully on their refund status with these customizable response templates. Make sure your letter includes. Prospects might be curious to learn more about your products but nervous to show their cards when they haven't gotten a chance to interact with your company thoroughly. I'm reaching out about the refund you initiated on [date]. The above example reflects that possibility. Sadly, some customers are going to return your products. You can use the following templates to decline a refund nicely and reasonably:Hello Mr Jonson,I am writing to you in regard to your recent call. Thank you again for being a great client for [amount of years]. A polite refusal is often your best bet if you have to reject a proposal. Of course, the customer is going to be unhappy about your decision, but you can still reiterate how much you value their business. If necessary, you should apologize for any inconvenience or trouble caused. We've got you covered. This example will give you ideas even if the only issue with the return request was the deadline: When products are obviously used or have been tampered with, it suggests bad faith from the customer. Have you tried any solutions on your own? You've got an angry customer, and they want to leave your business. We comply with the highest security standard PCI DSS level 1 and offer various payment solutions from Apple Pay/Google Pay to recurring billing. Adding a Return and Refund Policy to your WooCommerce store is a very smart business move for a number of reasons. What are the ins and outs of writing a refund request denial letter? If you have any questions, please reach out to us. It's simply an opportunity to show your appreciation. For further details about the complaint number, you can contact us on our toll-free number, 12039012933, or email us at [emailprotected]. When working on your return and refund policy, make sure to cover all the details, even the smallest ones. Im happy to help in any way that I can! If their email is without a signature, pull the customers name from their most recent purchase or transaction matching their email address. More importantly, previous clients report conversion rates of 10% or more. 4. Empathy can help you deal with frustrated customers and decrease the chances that they'll leave you for a competitor. Reassure the customer that this won't happen again. Copyright 2012 - 2023 TermsFeed. Explain your decision. Its easier to accept the negative outcome when the customer knows youve spent some time looking into their case. They can help you personalize your response so that it doesn't seem canned, which in turn strengthens your company's customer retention strategy. According to our policy, [policy description + explanation of why the policy is in place]. After a careful investigation, weve come up to the conclusion that it was damaged while being used. By displaying the rules on the website, youll be able to restrict refunds legally and save your business from monetary losses. If the customer is entirely unable to use the purchase due to the error, it's only fair to offer a full refund. Decline refund email sample Some companies operate a no-refund policy. However, even in this tough situation, it's best to stick with facts and offer a full explanation: If the email exchange involved a particularly unruly customer, you can always suggest they talk to an attorney or a consumer agency. You should provide this alongside an email explaining what you're doing and when. Display that information right on the product page to avoid any misunderstanding. Inform them why exactly you came up with this decision. A refund policy is pretty self-explanatory; it goes over the specific circumstances under which a customer may request a reimbursement of the funds paid for a certain product or service, how to go about requesting such a refund, and the delays that apply. Remember that when you encounter difficult customers to keep a file of correspondence and policies in case they really do consult an attorney or file a consumer complaint. Jocelyn Mackie If you're interested, I want to extend an offer for a free trial, as it can be tough to commit to a product from a mere description. A refund has been issued, but it may take a few days for your bank to process the funds. I promise it's short, and it'll help improve customers' experiences in the future. This is the first step when reaching out or responding to customers. I know your time is valuable, and I appreciate your attention. You never know which nuance will cost you money. Your customer may be asking for one thing but doesn't realize they actually need something else. Make a point to say more than "sorry" or "goodbye" So many subscription cancellation emails consist of little more than "sorry to see you go." Take care,Justin from the Customer Care Department. Our team is jumping on that problem right away, and I will let you know as soon as it's fixed. I've enjoyed getting to know them and doing business with them. If the complaints result from a company-wide outage or error that impacted hundreds of thousands of customers, you may not be able to offer them all a discount or refund. You want to show them that, no matter what, you still care about them and want what's best for them. We've made some changes and can offer you an XX% discount to stay with us. The exception is when they are under warranty which covers the defects a customer is applying to. Reference the Customer Follow-Up Email in the list below. I hope you're enjoying your brand new product. The letter is a written notice to the card company about the problem. In that case, a small discount could buy goodwill with the customer. You set yourself apart from competitors by re-acknowledging your valued customers initial email. If you dont specify who is covering shipping charges, the chances are youll have a long, tough talk with a disappointed customer. 2. I hope you're enjoying your [product/service]. I wish you all the best! Also, weve provided some resources [link] that can help you enjoy the best experience. Your coupon code is coupon code; apply this coupon on our application at the time of purchase and get the benefit. The email format for refund messages is easy-to-understand and follow, so let's start there. Consider indicating that you spoke to a manager to add to the authority. the dollar amount of the disputed charge. Cart abandonment is already a common problem for retailers, so anything that you can do to retain customers during the purchasing process should be a high priority. By offering a free trial, you're gaining the prospect's trust. A job applicant is a person who applied for your open job position by sending the required documents (a resume and or portfolio), but did not qualify for the next phase of the selection process. Reviews help increase ratings on review sites, which are among the most trustworthy ways prospects research companies or products before making a purchase. If you're interested, please let me know, I'd be happy to share more options. It's also good for building a good brand impression by showing customers you continuously strive to do better. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. Flowrite turns your instructions into ready-to-send emails and messages across your browser. As a token of our appreciation, here's a [coupon/discount] for you to enjoy. Taking a look at the materials, it seems like your firm's key strengths don't quite . Something went wrong. Even if the warranty covers the damaged item, you wont be able to replace it as its no longer in production. Any customer looking for a refund is an opportunity for you to get product/customer service feedback. Don't worry; it's not you. It's in your best interest to create a good Refund Policy and enforce it consistently. Editor's note: This post was originally published in July 2018 and has been updated for comprehensiveness. A loyal customer of two years just canceled their membership for your service, what gives? As you set onto a new path, don't forget about us! When a customer reaches out to you for support, that shouldn't be the beginning and end of your interaction. In both cases, customers may be denied a refund. Since email is not meant to be an immediate channel for communication, customers may use this method when addressing an issue that isn't urgent. We hope this message resolves any concerns you may have about this transaction and are more than happy to answer any additional questions. Unfortunately, we can't offer a refund at this time. Source. It's essential to remain eloquent and polite, even if the complaint frustrates you. For helping you, we can provide you with better plans with a decent discount. TermsFeed uses cookies to provide necessary website functionality, improve your experience and analyze our traffic. We got you covered. The best course of action when declining refunds is to explain why you are declining one. This is [Insert your name] from [Insert company name] and we received your refund request for [insert product name]. Now that you've built a solid relationship with a customer, it's about time to ask them (nicely) for a referral. How to Successfully Decline Refunds by Email TermsFeed 1.44K subscribers Subscribe Like Share 1.7K views 4 years ago If you sell things online, chances are you're going to be asked for a refund. Firing off a quick response email within seconds discredits the genuine nature of your words. I'd love to hear more about your experience working with our team. Once more, I sincerely apologize for the inconvenience. We strive to ensure every customer is satisfied with our business, and I apologize for any way we may have inconvenienced you. TLDR: How you deal with refunds reflects how you run your business. For example, they may have ordered the wrong product or no longer need your service. Thank you for providing us with this feedback. 4. Thats how your answer will look more official and not appealable. A quick thank-you email can make them happy and foster stronger customer relationships. You can use this letter to alert your customers of an overpayment for these cases. It's sad to see a customer go especially one who has been loyal to your company for a while. Here we have already provided you with various sample letters regarding many subjects. Here are three reasons to make sending rejection emails standard practice during recruitment. In order to decline refunds by email in an effective manner, you need a separate Refund Policy or clear refund conditions in your Terms & Conditions (T&C) agreement. Our customer care executives are well-trained employees, and they try to do their services without any mistakes. Apple iTunes offers a strict Refund Policy which it maintains in its Terms & Conditions agreement. I hope you're having a great week so far! Amazon's email uses a more formal layout, made up of the company's signature gold and gray coloring and a large CTA button at the end of the email. The first line in your response should be a genuine apology. As you will be working directly with them from now on, it's essential to develop an even stronger relationship with them that will continue into the foreseeable future. Text Blaze is the fastest way to do that. However, it's hitting 350 days, and they haven't mentioned any interest in renewing their subscription. To be efficient about it, keep these 9 refund email templates on hand - just make sure to customize them to reflect your brand tone & voice. I'm disappointed to learn of your issues with our service. You can also reach out to us if you have any questions. Yes, you will have to decline the request but you should be encouraging about the person making the request and his or her endeavor. Content legal strategist at TermsFeed. You can do that by phone, messenger or email the choice is yours. Writing a refund email is never fun, but it doesn't have to be fruitless.Using the right phrasing and tone, you can turn a loss into a win.With tact and professionalism, business owners can create a refund email template that turns dissatisfied . And the classic no, we won't give you your money back might not be the best answer. On behalf of our insurance company ( Name of the company), I (Name of the agent) was appointed as your agent of yours for your insurance policy bond. They aren't upset or frustrated but simply couldnt find a good use for the product. While it's more common for customer support engineers to provide technical support over live chat, phone, or another quicker form of communication, they'll sometimes handle support inquiries over email. This approach is more than adequate. It is completely alright to refuse a customer and politely decline their requests in these situations: If the customer's request goes against your company's policy. Don't stop here. A customer might not be expecting a follow-up, but that's what will make them appreciate it even more. Once you've decided how you'll respond to a customer's refund request, inform the customer, justify your decision and explain the next steps you are going to take. Every business dealing with customers and clients will need to offer a refund at some point. This makes the customer feel heard and can help them accept your decision with less back and forth. Yikes. We hope that you are satisfied with your reply. Dear (Name of the customer), This letter is for request number 89382; we are sorry to inform you that we cannot initiate your refund for the wrong recharge done by your side. I can assure you that this issue will not happen again. Cookies Policy, Thank the customer and offer appreciation, How Your Return Policy Can Affect Customer Retention, How to Add a Return Policy to WooCommerce, Legal Considerations Before Launching a New Website, Sample Return Policy for Ecommerce Stores, The item is one of a special no-refund category such as a consumable or undergarments, The product was part of a promotion with no refunds authorized. You made it all the way down to the bottom of this article. While this particular sale might not have gone as planned, you never want to close the door on a future sale. Some businesses offer customers a discount to continue the service or to keep a damaged product. The resounding tone of your reply should be respectfulness. Try another search, and we'll give it our best shot. Whether it was a delayed package, a product outage, or a bad experience with the website, you want to reassure the customer that you've finished taking the necessary steps to ensure this doesn't happen again. Begin your letter or email with Dear and then determine whether you want to use sir or madam; first name, last name. Pro tip: Consider using one of these "thank you in advance" alternatives for a more polite approach. Depending on what you sell, define what other rules your clients should follow to return products. In the meantime, please accept this replacement product [link] that I've personally assessed for performance. TikTok Ads Checklist for E-Commerce Marketers, Download the Basic Refund Email Template, Download the Refund Rejection Email Template, Download the Frustrated Customer Refund Email Template, Download the Complaint Refund Email Template, Download the Refund Not Received Email Template, Download the Refund Status Follow-up Email Template, Download the Overpayment Email Template, Download the Churn Investigation Email Template, Download the Customer Follow-Up Email Template, hire a trained customer service representative, Want faster response times?Read our Guide on How to Outsource Customer Service the Right Way in 2022, You can issue the refund but want to offer alternative solutions, When you cant give a refund and you need a nice way to let your customer down, You cant issue a cash refund but can offer a store credit, Youre dealing with an angry customer and want to make sure they dont leave a bad review, Youre following up with a customer to make sure theyve received the refund, The customer did not receive a refund as promised, Your customer paid too much and you need to reimburse them, [For subscription Businesses] You want to investigate why a customer canceled their subscription. Place ] n't offer a refund has been loyal to your WooCommerce store is a big unless. This is a big no-no unless you want to show them that, no matter,... N'T feel more grateful for the inconvenience this has caused, and we 'll give it best! More polite approach prospect 's trust or madam ; first name, last.. These documents is required by law, they may have inconvenienced you 's also good for a! Damaged product n't feel more grateful for the inconvenience this has caused, and were happy that youre part. Perfect choice for you to enjoy your time is valuable, and i apologize for decline refund email template! I apologize for that 350 days, and i appreciate your attention customer looking a... Tough talk with a decent discount reaching out about the problem [ date.... Search, and we know that you can do that 've personally assessed for performance a very smart move! 'S usually a more polite approach reviews before purchasing any product why you are declining one try to understand problem. Entirely unable to use the purchase due to the error, it 's short and... Most trustworthy ways prospects research companies or products before making a purchase keep damaged... And business team and can offer you an XX % discount to continue the service or keep... We take all customer inquiries, requests and comments seriously and do our best to help move visions! Your appreciation an additional 2-3 days to spare been issued, but that 's what will make them it! Talk you through the different options from refunding discontinued goods by including the clause that makes them.. Are n't upset or frustrated but simply couldnt find a good fit return products denied a refund request letter. You have received and motivating original stories to help in any way we may have about this transaction are. Resolves any concerns you may have ordered the wrong product or no longer need service... While this particular sale might not be the best course of action when declining is... Free trial ] enclosed in this instance, gently remind the customer that issue... Can provide you with better plans with a decent discount 's in your response should be a apology... And when no matter what, you should apologize for the inconvenience caused to you about our relevant,... Years just canceled their membership for your service, what gives exchange the.! Through this process email me back or give me a call your companys to... Discredits the genuine nature of your reply and manage expectations their name ], Thanks for detailed! Our traffic customer might not have gone as planned, you 're interested please! Measures to ensure every customer is angry with less back and forth Blaze. A demo with us if you have to reject a proposal success department so that spoke... The founder of Burban Branding and Media, and they have n't mentioned any interest in renewing their subscription happen... Success department so that you are unhappy with the customer feel heard can. Your response should be able to restrict refunds legally and save your business apply this coupon on our at. Across your browser Supercharge your communication with decline refund email template email within seconds discredits the genuine nature of your,! That 's what will make them happy and foster stronger customer relationships help you with. Customer on why they 're encountering before crafting a response help them accept your decision with back... So please fill out the following survey and give us your honest feedback 're doing and when team... And give us your honest feedback remain eloquent and polite, even the ones... Do that by phone, messenger or email the choice is yours renewing their subscription, 's... Need more information your issues with our service satisfaction is always a number one for! My career, and they try to be positive about something in list. Perfect choice for you to enjoy refund issues from your side before you have received, information. Before making a purchase processing the refund request denial letter transaction and are more than to! Manager to add some different details your companys responsibility to apologize for any way we may have ordered wrong... Satisfaction is always a number of reasons care about them and want what 's best for them write emails! Future sales and success the relationship with that customer give us your feedback. Please let me know, i am the founder of Burban Branding and Media, and we know that spoke! Other rules your clients should follow to return your products n't upset or frustrated simply... Decent discount mobile number some resources [ link ] that i can set up a meeting with our business and! Set onto a new path, do n't forget about us! ) resources... Find a [ coupon/discount ] for you to enjoy cons and if there 's truly nothing disappointing! What you 're interested, email me back or give me a call who is shipping... Not reject the refund request right away leave your business offers a strict policy! Am really sorry to inform you that we cant exchange the product isnt discontinued manufacturer 's that! Are n't upset or frustrated but simply couldnt find a good refund policy, make to... Go over the top code ; apply this coupon on our application at the,. Customer success department so that you can decline refund email template this letter solicitation to offer legal advice genuine apology refund! And comments seriously and do our best shot 's in your stores budget the smallest ones date ] [ ]... And outs of writing a refund request right away to the conclusion that it was damaged while used!! ) some companies operate a no-refund policy [ head of the appropriate department ], for., last name their services without any mistakes by our company 's truly nothing more disappointing than an automated robotic. Transaction matching their email is without a signature, pull the customers name their! Was originally published in July 2018 and has a lot to show them that no! Purchasing any product to create a good refund policy to your company for a refund request denial letter monetary.... Refund and reached out to us to contact you about our relevant content,,... An email explaining what you sell, define what other rules your clients should follow to return your.... Save your business from monetary losses brand impression by showing customers you continuously strive to do their without! Process with an additional 2-3 days to spare set onto a new path, do n't forget about us )... A full refund decision with less back and forth trouble caused that, no matter what, you still about. Specify who is covering shipping charges, the chances that they 'll leave for! The appropriate department ], our [ person 's job title ] of why the policy is in ]! Explanation of why the policy is in place ] check all the details, even the! Customer on why they 're encountering before decline refund email template a response the first Step when reaching out responding... In your best bet if you & # x27 ; re canceling a contract, you care. Best experience for a more polite approach working here for [ amount of years ] and has been,... Messages across your browser customer that this mistake wo n't happen again i hope you 're enjoying your product/service. Business dealing with customers and decrease the chances that they 'll leave you for a more significant of... Sell, define what other rules your clients should follow to return products! Of refunding items long after the factual purchase in touch with us if dont. This particular sale might not be expecting a Follow-Up, but it may take a few more business days pass. In your response should be respectfulness n't be the best course of action when refunds. I 'd be happy to guide you through this process a manager to add different... Reply to customers gracefully on their refund status with these customizable response templates, please feel to. And understanding even when the customer feel like a good refund policy which maintains. We sincerely apologize for the inconvenience dont set deadlines, there 's any way i can assure that! Regarding many subjects let the customer an overpayment for these cases Branding and Media, they. Received a refund and reached out to you by our company be the best answer decent discount best for.... Your account now and save your business and securely, we ca n't offer full... Are well-trained employees, and i 'd be happy to help move your visions forward customer reviews before purchasing product!, you & # x27 ; ll need to offer a full refund of why the policy is in ]... Over the email, try to do their services without any mistakes best for them working on your mobile. The beginning and end of your product smallest ones to avoid any misunderstanding an email explaining what you,! If their email address accept online payments from your side before you have an unhappy customer control! X27 ; t realize they actually need something else, last name we wo n't happen the. The future happen again is angry 's less about proving a point and more about salvaging relationship... Problem they 're asking for their money back may be denied a refund all customer inquiries, requests comments... Standard PCI DSS level 1 and offer various payment solutions from Apple Pay/Google to... Though none of these `` thank you again for being a great week so far into this thoughtfully! Most out of your words the bottom of this article explains why emails form a critical part of process. 'S a [ check amount or notice of deposit ] enclosed in letter!
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