By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Express your brand or property's identity with customizable portal colors. Join thousands of other operators. Facebook Instagram Linkedin YouTube. Ever since Rachel has been the manager everything for me has been so smooth so much respect and hospitality coming from her so much understanding shes amazing I have dealt with all of them and she is by far the best she has took in this please above and beyond what it was when I moved in 2 1/2 years ago I hope that she stays longer and I hope that she continues to get the respect she deserves. Whether making a payment, submitting a maintenance request or gaining access to important documents surrounding our referral program, pet policy, and other general information, our goal is to make it convenient for you. Since MyErickson provides proprietary information that is not accessible to the general public, it requires that you set up an account with a password. ActiveBuilding helps on-site staff stay focused on delivering higher-value tasks by making self-service easy for residents, including: Tap into revenue sources beyond rent with a powerful eCommerce platform that eliminates friction for reservations, rentals, policies and more: Through the ActiveBuilding mobile app, residents can stay connected and informed in real time, all via the channel they prefer. Property settings include, but are not limited to, payment methods, payment days, full balance payment requirements, or maintenance request availability. With just a few clicks, this secure, environmentally friendly, and time-saving website will simplify your bill paying experience. Use this guide to familiarize yourself with our commitment to your living experience, some of our policies and programs, and a few tips for making the most out of life in our community. Much of the ResidentPortal app is configurable by the property in which you live. One-Tap Pay - Pay rent with a single tap right from your smartphone. post your unit for sublet, in order to. If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. For board members, owners and tenants this means you don't have to rely on your manager to manually publish information and you can rest assured you are getting an accurate and transparent picture of your building's management. By clicking "Accept all Cookies," closing this bar, or continuing to browse, you agree to the storing of cookies on your device. Add messages that display when your residents log in. Let your customers self-service. Share alerts about upcoming service, schedule changes, and other updates. Email. Viewing permissions can be placed around all documents on the portal. Resources, Empower residents to monitor and earn points right from ActiveBuilding, Gamification that encourages camaraderie and competition, Resident-generated content that increases prospect appeal, Self-service rewards management that streamlines virtual Reward Card distribution and redemption, Review platform thats #1 for reviews per property, with the highest online reputation score (4.31) of all review sites, Amenity, parking, storage, and rentable items reservations, Manage and monetize amenity, parking, storage, rentable item and event reservations, Control amenity occupancy, guest attendance, available hours and staff approvals, Offer residents the convenience of adding amenity charges to their monthly bill right from the app, Drive up to $32 per unit/year in savings from reduced claims and help increase resident compliance with eRenterPlan renters insurance integration, Fully integrated, in-app renewals, including offer selection and electronic document signing. Once you register with the management office to access the Community Resident Portal for your community, with this easy, reliable and free service, you can: The Community Resident Portal is available to you 24 hours a day, allowing you to get the latest information about your account, even after hours. ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. The system is tailored for use by property owners, committee members and if desired, tenants. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features). Owners can see only their own statement of account. Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app. Inspections - Complete move-in, maintenance, and other inspections right from your mobile device. Reserve Amenities - Schedule amenities at your property. Touch ID Login - After initial setup, securely log in to the app by scanning your finger print. Face ID Login - Authenticate with your face with iPhone X+. 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon. I would like to settle my final account balance. Your submission was successful. Give your residents 24/7 access to pay rent, submit work orders, and find out whats going on in the community. Pay Rent Online! I havent finished writing this review he called and followed up in a heartbeat! Customisable sites for an individual community or a manager's portfolio can be designed. These templates have an in-built CMS (content management system) which means you can control the content on the site and update in any time you want. Click the blue Sign Up link which is located to the left of the Log In button. Resident Portal; Your search results. The 1-bed, 1-bath condo includes two uncovered spaces as part of your rental fees. Simple, convenient and beneficial for the whole community. To make our website easier to use, we regularly respond to feedback from audits conducted by nationally recognized vendors whose employees include individuals with disabilities who regularly use assistive technology. A resident CRM You can post surveys, upcoming events, newsletters, and more. Once you have obtained your Registration Key from the management office you need to complete your online registration by following these simple steps: If you have any questions about using the Community Resident Portal or e-billing, please feel free to call or stop by the office at your convenience. Applicants - click on 'Applicant Login' to access the Applicant Portal. Managers or Board Members can publish important community documents, Events or Community Notices. Every time a document is published, the people who are authorised to view it are notified via e-mail. Schedule convenient recurring payments using any United States bank account. 4 Check your email and use the link provided to validate your email address. He would easily pass the 24 Hr window in addressing issues given on your portal even respond within less 30 mins. Board members can also publish documents such as draft budgets and only make these available for viewing by other board members. Every time a user posts a comment, all the other members of the community are notified by e-mail (which you can turn off at any time in your Preference Settings). My Community. The difference between this portal system and so many competing systems is one key factor it seamlessly and effortlessly integrates to the building's core management and accounting software. The Manager of your community can send details of special deals and promotions from local businesses that service your community. Every time a request is made, a unique ticket number is generated. In some jurisdictions it also comes standard with our credit card gateway. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below . For more information, see the developers privacy policy. Enter your email address below and we'll send you a reset email link. Communities provides innovative, affordable manufactured home communities and a culture that continues to say YES! Contact Us. To Access MetCap's Resident Portal and use our online services including paying rent, submitting maintenance requests and communications please enter part of your address in box below: Search Results Should you have any concerns please contact your Management Office or our Resident Helpline by phone 1-877-METCAP-1 (1-877-638-2271) or by email . Documents can be shared based on the above permissions. I find it easier to put in a request with the office via a phone call or dropping in. Everyone is notified via e-mail and the posts appear on the Community Wall. Residents can conveniently find links to online rent payments, submit maintenance requests, contact the leasing office, and even renew a lease online! Get all of your passes, tickets, cards, and more in one place. Work Orders, Residents, Non-Compliances. Owners and tenants can lodge maintenance and service requests with their property manager. Once you're logged in, you can: Make amenity reservations. Copyright 2023 Entrata, Inc. All rights reserved. Email Password Show Log In Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Save time and manage your properties with flexibility. The Manager of your community can send details of special deals and promotions.. The portal system includes a business directory feature that enables Board Members and Managers to add listings of local businesses that service your community. Please note: The ResidentPortal App is only for residents of properties using Entrata's ResidentPortal and ResidentPay products. Google Analytics uses Cookies. Sign In Register . Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. Can you help me to get my rent paid for multiple months when I was pregnant she helped me with a lot of things that she didnt have to she couldve just did her job and found an addiction notice but she handled it like a human being to another human being and that I will forever be grateful! Community Resident Portal All Hometown America residents now have access to the Community Resident Portal, a convenient, online account that allows our residents the opportunity to pay their bills, check their account status, and more, 24 hours a day, 7 days a week. User Login. We are pleased to bring you this convenient way to manage your account. Love it so far. Gain access to your resident directory. Landlords - click on 'Landlord Login' to access the Landlord Portal. ResidentPortal is available in your residents' preferred language. RESIDENT RESOURCES.. PAY ONLINE. The app remembers your last used payment method and knows your exact balance due. RentNotify - Sends push notifications to your device, reminding you to pay rent. Contact Property - Contact your property directly from the app. The information generated by the Cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Every community handles resident communication independently, but a good place to start is the MAA site and the Resident Login portal. The system is tailored for use by property owners, committee members and if desired, tenants. Submit You can even add emergency contact information to!!! All residents now have access to the Community Resident Portal, a convenient, online account that allows you the opportunity to pay bills, check your account status, and more, 24 hours a day, 7 days a week. If your portal is integrated to the Strataware management and accounting system, portal users are automatically managed via the Address Book. All residents can sign up for an account online. Electronic Parking Service | Paperless Permit Service, It is far too common for Property Managers to spend countless hours documenting resident vehicles to assign parking permits in an attempt to ensure there is enough parking for residents vehicles, this also causes a great deal of inconvenience to residents as they are often forced to adjust their busy schedules to obtain a parking permit or risk their vehicle being towed or booted. The portal system can operate independently of Strataware or be integrated to your current property management system such as Yardi, Oracle, SAP, Quickbooks and many more. The customer portal system introduces a number of marketing and communication. The app allows rent payments, maintenance requests, community announcements, communication between property staff and residents, and much more. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications Choose an option below that best fits your needs. Working closely together with each individual, we create plans to empower & connect people with services & support while providing a sense of belonging in their communities. RV guests must obtain a Sun-generated registration code from property resort manager in order to successfully access our portal. Please contact the office to get your unique Registration Key. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. Residents can contact property staff directly from the app. Get a personalized demo to see how Entrata can help you. Our services have been used by over 3,000,000 residents, guests, parking enforcers and property management professionals nationwide. On the portal they can create and track maintenance and service requests, view statements, pay bills and so much more. Data privacy and security practices may vary based on your use, region, and age. Select an option below to begin. Version 5.4.1 - . Today, that means not only creating environments and resources to help students succeed, but also giving our residents the tools and education they need to protect the health and wellbeing of themselves and others. Managers can easily publish documents from the Strataware system to the portal. Contact Property: Contact your property directly from the app. Log into the resident portal to submit a ticket or call our 24/7 service hotline. But thats because I feel I can confirm that I am actually conveying what the issue is clearly, sometimes things get lost in electronic communication. The manager can configure some requests, such as common area requests, to be directly dispatched to outside contractors. 2023 MetCap Living, all rights reserved. It is also an innovative communication and marketing tool for property and strata managers. Mystrata can integrate this system to CAFM systems such as Maximo, Concept Evolution and Oracle for a completely automated and integrated solution. This is really great and easy to use. And with seamless integration to your property management software, tracking and managing resident transactions has never been easier. ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. Our cloud-based platform takes the strain and inconvenience out of resident parking and parking permits by giving the resident 24/7 access to their secure profile account from any web enabled device. 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