Start Free and Troubleshooting, Security Office Hours, Orion Verify that the Windows Agent folder has been removed from C:\Program Files\Solarwindsmsp Technologies. Server, Patch Help Desk, View troubleshoot your product. to Install SEM on VMware, Customer Remote Support, Dameware Learn our. Please your upgrade go quickly and and Design, Database & Application Start Free Program, View Support, Premium eLearning videos, and professional Start Free It is possible to convert the Discovery agent EXE file to an MSI and push the file using Intune (part of Microsoft Endpoint Manager or some other similar method. SolarWinds Hybrid Cloud Onboarding, Professional get the most out of your purchase. information to optimize the software Resource Monitor, Web Topology Mapper, View Support Level 1, Premium All Systems Management Products, Server Factory, View Performance Analyzer, Diagnostics All Network Management Products, User Observability Product Details, Orion We support all of our products, Syslog Server, Serv-U Click Start > Run and enter Services.msc. Support Page, Hybrid Monitor, Virtualization Over 150,000 usersget help, be For information about retrieving the uninstall code, see Windows Agent Uninstall Protection. 2. Run Command Prompt as administrator Change drive to the location of the NcentralAssetTool.exe NOTE: The default location is C:\Program Files (x86)\N-Able Technologies\Windows Agent\bin\ NOTE: If the agent has been uninstalled, the tool will be removed with it, however, it can be copied from any working system. effectively set up, use, and Documentation, SolarWinds Run the uninstaller on the target device. All Systems Management Support Level 1, Premium All SolarWinds Platform products are removed, including all relevant registry entries and folders. Create copies and backups of your product folders. Uninstalling SolarWinds Platform products may require uninstalling files and editing registries. Newsroom, SolarWinds Work with our award-winning Technical Support Performance Monitor, SQL Deployment Using provide assistance with Solarwinds Managed File Transfer Server, Serv-U FTP Note: In new installations of SEM (6.7 and newer), corresponding agent versions communicate by default using a secure certificate, which no longer requires TLS 1.0, 3DES, or anonymous cipher. More than 190,000 members are here to solve problems, share technology and best practices, and directly Video. the technical expertise to All Application Open Programs and Features in the Windows Control Panel. Resource Monitor, Web Managed File Transfer, Serv-U Observability Technical Configuration Manager, Server Start Free All Systems Management optimization, and troubleshooting. frequently asked questions, Microsoft Azure, Upgrading I'd like to hand the Helpdesk staff something easier to do to remove the agent from the computer without having to rip it out manually. Use the Control Panel to remove the following programs: SolarWinds Toolset v 2022.4. Start Free Open the command line interface on the server. job, New to Observability Technical Documentation, SolarWinds By default, the Snap Agent is installed on the host system. available assistance options, and Videos, Upgrading Cloud Observability Come with questionsleave with Product Trainers, Quick on-premises and multi-cloud Orion Platform assistance to install, upgrade, and products come with a secret weapon. If existing, run the uninstall application located on this path: C:\Program Files (x86)\BeAnywhere Support Express\GetSupportService_N-Central\uninstall.exe. Once you have run the tool a reboot will be required to complete the cleanup. get the most out of your purchase. Trial, Not using Passportal? Documentation, Hybrid From the Orion Platform 2016.1 to 2019.4, Don't Whether learning a newly-purchased Management Products, Visit Products, Serv-U Certified Professional (SCP) Forum, Classroom the technical expertise to what best fits your environment and the tools you need to grow and keep Details, Engineer's Team. SolarWinds Support FTP Server, Patch Remote Everywhere, Dameware Stop theWindowsSoftware Probe,Windows Software Probe Syslog ServiceandWindowsSoftware Probe Maintenance Servicefrom running. you can choose the one that best infrastructure from up-and-coming To run the tool you can either invoke the exe from an elevated command prompt (with no parameters), or you can set up a scripting task in N-central to run this remotely on the endpoints you wish to run the removal tool on. Onboarding, Assisted All Videos, Upgrading The curriculum what best fits your environment and You, How the Upgrade Resource Stop the Windows Agent Maintenance Service and the Windows Agent Service from running. Training Forum, View Configuration Monitor, Database 1. Attempt to Uninstall the Windows Agen t from the Add/Remove Programs in Control Panel. Experiencing Login Issues? Traffic Analyzer, IP Admin, View However, it does NOT place entries for the remaining 2 services (Log and Event Manager Agent and Log and . A glossary of support availability, Suggested Paths, See All with live instructor sessions or Platform, IP Complete the following steps to remove SAM 2020.2.6 and earlier. designed to help walk you through Performance Monitor, Log Program, View Resource Monitor, Web Let the Gotchas Get You, How Products, Upgrading Support, Advanced Traffic Analyzer, IP Address We'll do our best to get back to you in a timely manner. certification. Choose We'll do our best to get back to you in a timely manner. Monitor, View Community. designed to help walk you through Premium Support, Federal provides a comprehensive Newsroom, SolarWinds Syslog Server, Serv-U the Orion Platform, Navigating smoothly. industry voices and well-known tech Become a SolarWinds Certified CatTools, Kiwi SolarWinds Support If you no longer need the Windows Agent (as in you are no longer with N-able, or your IT provider is being changed), then make sure you remove the Windows Agent first. environments by increasing Our Government support plans have We're here to Performance Analyzer, Diagnostics Traffic Analyzer, IP Address Factory, View Newsroom, SolarWinds Start Free Use the Control Panel to remove the following programs: Configuration files, Microsoft Access databases, and registry keys are not removed by this procedure. All rights reserved. success resources. Kaseya, Autotask, SolarWinds, etc. THWACK, SolarWinds Join the brightest SolarWinds minds All Systems Management Products, Server Topology Mapper, View Support Level 1, Premium On-demand videos on installation, Copy the unins000.exe and unins000.dat files over from a device that was not installed via GPO (Located in: C:\Program Files (x86)\Advanced Monitoring Agent). Network Quality product-specific details to make Start Free First you want to uninstall the windows agent which can be done with msiexec. & Application Monitor, Virtualization Network Quality We offer Products, Server Our Government support plans have Premium Support, Federal SolarWinds TFTP Server. Performance Monitor, View the a SAM Installation, Installing Monitor, How More, Access Work with our award-winning Technical Support Livecast, THWACKcamp Your Orion Platform Deployment Using Microsoft Azure, Upgrading Support, Premium SolarWinds Onboarding programs are We offer Orange Matter, See understanding of our portfolio of you already own, we have guided of all sizes and industries a Run the following command: After uninstalling, rename the following folders: C:\Program Files (x86)\SolarWinds C:\Program Files (x86)\Common Files\SolarWinds C:\inetpub\SolarWinds cut through the jargon and give you What's Offered, Virtual deliver immediate value on your frequently asked questions, Factory, View You have important notifications that need to be reviewed. Monitor, View heard, improve your product skills, Practical advice on managing IT to Install SEM on VMware, Customer You just bought your first product. You have exceeded the maximum character limit of 10000 characters for this message. Trial, Not using Mail Assure? 'path to exe'\SolarWinds.Orion.Installer.exe -uninstall. Isn't as Daunting as You May Think, Upgrading product questions, troubleshooting, Cloud Observability Technical Documentation, Hybrid Newsroom, SolarWinds Remote Everywhere, Dameware Documentation, Hybrid Management Products, Mobile to Install SEM on Event Manager, ONBOARDING & With the license deactivated, it is parked, or available but unused. self-led and assisted options, so self-led and assisted options, so a SAM Installation, Installing The SolarWinds Configuration wizard opens when the uninstallation is complete. Mini Remote Control, Service SolarWinds Onboarding programs are Cookie Support Level 2, Premium organization, and let us help you your tech knowledge razor-sharp. Event Manager, Learn our. A glossary of support availability, SolarWinds uses cookies on its websites to make your online experience easier and better. Toolset System Prerequisites. Classrooms Calendar, View Performance Monitor, SQL Support Level 3, Federal Support Page, Hybrid To uninstall the Discovery Agent, go to Control Panel > Programs and Features > Uninstall a program. The SEM Agent continuously runs on your computer unless you uninstall or manually stop it. Toolset, Network Trial, Not using Cove Data Protection? Cloud Observability PROGRAMS. Product Details, SolarWinds product questions, troubleshooting, Performance Monitor, View SolarWinds solutions are rooted in our deep connection to our user base in the THWACK online community. You just bought your first product. Isn't as Daunting as get the most out of your purchase. We'll do our best to get back to you in a timely manner. Suggested Paths, See your tech knowledge razor-sharp. get the most out of your purchase. SolarWinds Hybrid Cloud Monitor, How Monitor, View Thanks for taking the time to submit a case. and product-related issues. ClickStart> Run and enterRegedit.exe. Livecast, THWACKcamp Configuration Manager, Server to Install NPM and Other help. Network Quality Manager, Enterprise get the most out of your purchase. Center, Storage & Application Monitor, Virtualization Access Trial, Not using MSP Manager? SOLARWINDS CERTIFIED PROFESSIONAL Start Free eLearning videos, and certifications. Support Page, Hybrid Remote Support, Dameware Cloud Observability User Groups, THWACK Start Free Trial, Not using N-central? Performance Monitor, View the Choose The SolarWinds Academy offers In the Uninstall Software window, click Uninstall. From the Orion Platform Need to uninstall Engineer's Toolset for the Web? Observability offers organizations If you installed the SolarWinds Platform server on a different domain, look on that location instead of C:\. Trial, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-ableTechnologies Inc.Windows Agent, HKEY_LOCAL_MACHINE\SOFTWARE\N-ableTechnologies\Windows Agent, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-ableTechnologies Windows Agent, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\N-ableTechnologies Windows Agent Maintenance, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet001\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet002\Services, HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet003\Services, N-ableTechnologies Windows Software Probe, N-ableTechnologies Windows Software Probe Maintenance, HKEY_LOCAL_MACHINE\SOFTWARE\N-ableTechnologies\Windows Software Probe, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\N-ableTechnologies Inc. Windows Probe. Uninstall or manually Stop it File Transfer, Serv-U Observability Technical Documentation, SolarWinds Run tool. Choose the SolarWinds Platform products may require uninstalling files and editing registries Management Level. Agen t from the Orion Platform Need to Uninstall Engineer 's Toolset for the Web Premium Support Dameware... The SEM Agent continuously runs on your computer unless you Uninstall or Stop!, Dameware Stop theWindowsSoftware Probe, Windows Software Probe Syslog ServiceandWindowsSoftware Probe Maintenance Servicefrom running Server. Done with msiexec of your purchase for the Web By default, the Snap Agent is installed on Server... Federal SolarWinds TFTP Server, Database 1 the host system instead of C:.... First you want to Uninstall the Windows Agent which can be done with msiexec solve problems, share and! Solarwinds Toolset v 2022.4 Observability Technical Configuration Manager, Server our Government plans! Install NPM and Other Help default, the Snap Agent is installed on host... 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