Allow the heaters to cool down by unplugging. You can calculate your bills by using this ratio. As we troubled those, we are 100% sure other users will face the same problems (sooner or later). Follow the solutions mentioned below to find a remedy. This issue usually occurs when something may be dust, dirt, debris, or any other foreign object stopping your electric fireplace fan from working, directly impacting the ventilation system of your heating unit. Thanks. Flames are on and just change light intensity when we try to turn up heat. The reason for the Duraflame blinking ER may be due to the faulty outlet or the overheating Duraflame heaters. [ Approved Fireplaces]. Check the fireplace for any faulty wiring. Overheating in an electric fireplace is caused by inadequate airflow. I tried vacuuming the vent areas which didnt help. If all is okay, unplug your Fireplace for 5 minutes and then plug it back into the main source to see if it is fine. We receive monetary benefits in return for showing ADs on this website and by linking to Amazon and affiliate sites at no cost to you. 4 Top Mounting Considerations. it also has a burning smell so I unplugged it. For all you know, your fireplace showed an E1 Error, but the E was not visible because of a malfunction in the display. Doing so resets the electric fireplace and can solve the problem forever. Plus, clean the blower motor assembly. Allow the heaters to cool down by unplugging. More about us. You also have the option to opt-out of these cookies. The power switch works fine, (light goes on) but the switch to the heater/blower only moves about half way now. These cookies will be stored in your browser only with your consent. Reset your insert. When your fireplace shows you E2 on display, it means the thermostat sensor gets damaged. Make sure you set the thermostat higher than your current room temperature. I did remove the fan from the base but was careful not to disconnect any wires. And dont operate the remote at a distance less than 20 feet from the front of your fireplace. Can you replace the heating element in an electric fireplace? The heat and fan are working fine. Like any electronic device, your electric fireplace can sometimes experience technical issues. How Do I Replace the Light in My Electric Fireplace? Rebekah Muller from Ingrams Posted on 7/15/2022 (Find It Now!). This is a fairly easy fix, if you're the DIY type. Use the soft brush to scrub off the stubborn stains on the blades of the fan. You should immediately react to this error code because it can destroy your electric fireplace or start a fire. Avoid using any kind of cleaning products to clean its inside. All of the better brands have parts that can be used to fix the fireplaces. This problem happens in a wall-mounted electric fireplace when you mount it too close to the wall or the floor. Although the warranty was up, they sent a new blower assembly (first trouble ticket explained in earlier post) and circuit board (this trouble ticket) with only charging me shipping on the blower motor. Remember, heaters pull more electricity than small appliances. Thankfully no fire. Contractor's Assistant: Do you know the model of your Twin Star electric fireplace? Could that be the problem? Wall Mounted vs Recessed Fireplace: What is the Difference? We have Model 25EF031GRA purchased in November 2015. Shuts Off Automatically. I guess I need a new circuit board for the insert. I took off the back and could not see any damage to any of the parts and vacuumed out any further dust. When the blower blades run they can create a jarring effect on these loose parts. Resetting your Duraflame Heater is easy. I think they are only about 4" deep and have blower motors to move heat. Could you check the heating element if it breaks and burns out? Sometimes, this can happen when the cord is loosely connected to your wall socket. In case of overheating, turn off your fireplace and unplug it from the electrical outlet. Also, make sure your fireplace gets the proper voltage to spin the fan. Then loosen the thumbscrew on the lintel clamps using pliers and unscrew them. I made sure to test it before putting all the panels back on so I could inspect it when with it on. CO error may appear as a result of an electronic glitch. Change the battery. Why is my electric fireplace not working? Most electric fireplace owners have never heard of a 1 error code. COPYRIGHT 2023. Dont throw your heating unit anywhere. Fireplace Keeps Shutting Off 2. What Kind Of Outlet Does An Electric Fireplace Need? What is a Linear Electric Fireplace? Reasons Why, Do Gel Fireplaces Need a Chimney? First, turn off the Duraflame heater using the Duraflame remote. My remote quit working , If I unplug unit and wait a few minutes ,plug it back in then the remote will work one time and do any option but then stops working . Overheating can occur because of airflow restrictions. It is very unreliable in the state. Now when I turn on the fireplace the fan runs but the second I attempt to adjust the temperature the breaker trips on the panel. It also occurs when the power is interrupted by a power outage. If you see an E1 error code in your air handler, it means there is a communication error with the indoor or outdoor unit. Thanks. JA: Anything else we should know to help you best? Doesnt act damaged in any other way. The consent submitted will only be used for data processing originating from this website. If the fires are not responding to the remote control, please make sure the batteries are installed in the right way. Look for a faulty outlet. There is no replacement available for the circuit board. Not the control panel or the remote (new batteries) Model# 42MM5734 Item# 1158044. Other ideas other than junking it? Make sure you unplug the unit before dealing with the control panel for safety. SOLUTION: Turn all switches to the ?off? The problem could lie in the circuit board or faulty wiring could be the culprit. E3- The overheat sensor has been turned on. You probably have a unique model with a distinct set of error codes. And open up the backside. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Stay tuned throughout the article to know more! The fireplace is too hot. Followers 1. We and our partners use cookies to Store and/or access information on a device. Do the following to reset your unit-. This error means something is wrong with the ventilation or the fan is not rotating freely. If nothing is blocking the fan, then try the other solution below. To solve the issue, it would be wise to contact the Twin Star customer support center. Unplug your fireplace for at least 20-30 minutes to cool before reuse. Hi Bill, I have a twin star electric heater model number:23ih033fgl Which had a error code of F3 and the heater would not come on but the fireplace lights did. And consequently, the flame motor is not working in your electric fireplace. An E3 code may appear on both new and used units and will either be due to the safety features triggering or the fan. It is possible to repair branded electric fireplaces outside of warranty. Blocked air inlets and outlets cause the heated air to be stuck inside the fireplace hence high temperatures and eventually overheating. Every answer they provide is corrupted by their desire to maximize Is Brown Or Blue Wire Positive? Logs Glowing Without Flame Effect 8. (11 Brands), link to Is Brown Or Blue Wire Positive? Do Electric Fireplaces Make Crackling Sounds? The heating system is malfunctioning. No long-term contract. It's cable reimagined No DVR space limits. And finally, plug the power cord in another socket. Recently we have noticed a change. Ensure the wires proper attachment is running to your thermostat. If the battery gets damaged, your Twin Star remote control wont work. If there are any switches that have tripped, you need to check your breaker and fuse box. Leave it unplugged for a couple of minutes. Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. Customer service says it is probably the circuit board, but that model has been discontinued. No Power, Logs Not Glowing 6. The logs and embers do not glow. Fireplace Won't Turn On 3. You can also order from eBay or other websites. Do not use a knife or any sharp object because it can destroy the heater coil. If you see this error code, it is probably unique to your model. Error E1 is displayed on the control panel. I have called on this and one says it should, called back and another says the logs in this one do not glow. You can fix the E5 error from your electric Fireplace by removing the venting and fan issues. Dip the dry cloth in ethanol and wipe each blade of the fan. Electric fireplaces are like computers, they can restart specific operations after you turn them off and on again. This website uses cookies to improve your experience while you navigate through the website. E5 means the vents are blocked or the fan is not spinning well or not spinning at all. This isnt telling you that they dont need servicing. If it doesnt work, contact the Twin Star customer service center. When the remote doesn't work (and the batteries aren't dead of course), the problem usually lies with the circuit . If it doesnt work, take help from the Twin Star customer service center. How do I fix this ?Thank you in advance . There is a feature that protects the unit from electrical surge. Use a compressor to blow air through the passageways. Electric Fireplace EC Code Fix Watch on Contents [ show] My electric fireplace was working and all of a sudden the heater went out. When you notice E5 on your fireplace display, there is a problem either with your twin star fan or the venting. However, you will have to maintain a safe distance from the heater. As you have done all the primary steps and your unit is still wont come on, it woud be wise to take help from a technician or Twin Star support team. There is a display that shows a Manual Reset. Display shows ?E3? You can attach the brush to the vacuum cleaner and use it to scrub the surface. If it doesnt work, change it. The logs never glow until you dont plug the unit into a standard outlet. Yes, it continued, so I submitted a trouble ticket to Twin-Star Customer Service:https://www.tsicustomerservice.com/. I have submitted a question to Twin Star customer service 3 weeks ago and still have not heard back. However, it will depend on the manufacturer. Wait 30 seconds, then plug it back in. What does E5 mean on an Electric fireplace? Any suggestions or help? Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Electric fireplaces are indeed an innovation that has helped us for the better. Thank you. How do you fix e5 error on electric fireplace? Dirty air filter: The air filter in an electric fireplace can become clogged with dust and debris over time, which can reduce airflow and cause overheating. Check the Power. If your fireplace is not under warranty and you feel, ok opening it up, check the wiring. When the remote control battery gets damaged, the electric fireplace will keep beeping. Perform a reset maneuver. Manual Reset overheat protection has triggered. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I verified the voltage which is fine at 120V. Fireplacehubs.com is a participant in the Amazon Associates Program, Google Adsense, and Ezoic Ad Network. Unblock the vents or reset the fireplace and your fireplace will be fine. As you have no problem with remote batteries and you are using the remote from close to the unit, the culprit behind the issue could be your electric fireplace signal receiver.Check the wiring and positioning of the signal receiver to look for any problems. Once this happens, the fireplace will display an error message until you replace the bulb. How do I reset my Dimplex electric fireplace? But opting out of some of these cookies may affect your browsing experience. Install your heating unit 2-3 feet away from any object, the floor, and the wall. They sent a new blower assembly for shipping cost only ($27.50). But if your fireplace has chosen to display an ER error, it means a faulty outlet. E5 error codes denote venting problems. eric@babin.com, March 11, 2021 in Systems and Appliances, Fireplace:: ClassicFlame 25EF031 GRPhttps://www.amazon.com/gp/product/B00K75P80A/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1. After five minutes, power everything back on. You can now return the back cover if there is no other part to clean. You may encounter EC error codes more in dehumidifiers, but you are unlikely to find them in conventional fireplaces. Heat works great no flames. If the fan has refused to work, you have a blockage. Never plug in other electric appliances from the same outlet where you plug in the electric cord. If you have to replace the electric fireplaces fuse, make sure to inspect it. As a result, it keeps shutting down to prevent permanent damage. Overheat protection has been reset. The plug should be checked if it is not the outlet. Learn more, Facebook II Twitter II Pinterest II Linkedin. Manage Settings All you need to do is to follow the said procedure. I agree, your EWAG is right, although .the electric fireplaces in our last 5er were recalled because they caught fire in the base remote module (inline) that is near the plug due to lack of insulation and inadequate wire size. Clean the burner properly. Also, when you press the heater switch, the ember bed light flashes but no hot air produces. Electrical problems: Electrical problems such as power surges or voltage issue and fluctuations can cause an electric fireplace to overheat. Why? But if you have a damaged circuit board, you must replace it. How do you reset a heat surge electric fireplace? I have called fireplace service twice with no help. However my book on the fireplace says it is suppose to glow. If nothing was blocking it, you want to do a full power cycle. Never plug your unit into a defective outlet. In order to protect the system, the heater automatically stopped when it reached dangerously high temperatures. Your electric fireplace will click, or you hear the noise when you turn the unit on. Fireplace Not Turning Off 4. Some electric fireplaces have a built-in fuse box (refer to owners manual). Do not use it for long hours. And do you have any questions related to this term: Twin Star Electric Fireplace Troubleshooting? Then I can help you to fix it. Your electric fireplace can stop showing temperature because of electrical wirings loose connection. If not, then contact the support center. 5 minutes later, plug your electric fireplace into the socket and switch on it to reset your heater. My twin star fireplace, model # 2311332FGL, works as intended except the display panel light wont stay on. To fix the issue, first, with the power button on, press & hold the button for 10 seconds until the ember bed light flashes multiple times. Check your fuse box or breaker for any switches that have tripped. But what happens when an electric fireplace malfunctions? Now it dont wanna shut off after reaching its desired setting same setting I always used. What does error code E3 mean on electric fireplace? I unplugged the unit, waited about 2 minutes, tried again. You can also contact the manufacturer. If it doesnt work, adjust the thermostat. First, reset your Twin Star fireplace as in most cases simply resetting can solve the problem. August 15, 2022 by David. Now, its up to you! Malfunctioning thermostat: A malfunctioning thermostat can cause the fireplace to continue heating even when the desired temperature has been reached, leading to overheating. If you get them loose, tighten them. If it is not, re-lighting the light may solve the problem. This air is being dispersed by the fan after it was shut down. We also provide their simple solutions. They actually called me to tell me they don't have a replacement for the wire but could send a new circuit board. To get rid of this issue, make sure you set the thermostat higher than your current room temperature. It is one of the criteria we use to carry a product line. Why does my Dimplex fire keep cutting out? Bent tubes can attract E5 error codes as well. If the plug is not pressed all the way in, connect it properly. While plugging back the unit, continuously press the unit's power button. Switch off the electric fireplace and unplug it from the socket. Itll move about half way through, and it will stay there, but wont move all the way down, to turn the blower on. More than likely, it is unique to your model. Its important to address this issue promptly, as an unresolved E2 error can lead to the fireplace overheating or other malfunctions. If this happens, you can email ConsumerRelations@Helen ofTroy.com. I unplugged it for about 10 minutes and tried again to no avail. What could be the issue? We and our partners use cookies to Store and/or access information on a device. Please let me know as I think they are suppose to and something is faulty. Do NOT skip any of the steps! The fuse box or the breaker may get tripped. You may not plug the electric cord into an outlet. Will continue to try but this does not appear to be the answer to the problem. And thats why we compiled this Twin Star electric fireplace troubleshooting guide. Gently look into the venting duct that goes through the fireplace fan if something is stuck there. If you are unsure what is causing the problem, seek professional help. Model 39EB500GRS. All you need to do is to follow the said procedure. The cord looks ok, it wasnt stretched or kinked anywhere. Anyways, a reset can also do the fixing for you. Not bad since it was out of warranty. How do you troubleshoot an electric fireplace? Necessary cookies are absolutely essential for the website to function properly. Presentation of In the E3 Instruction Book Overheating has occurred, and the safety mechanisms must be reset. Make sure that your heater is getting enough power from the wall socket. "E3" is displayed on the display. Today's models are vastly improved over 2005 models. If it isnt the outlet, check the plug. Always turn off your Duraflame Heater before going to bed. When i hit the top of the fireplace the lights flicker and the unit comes back on. The E3 error code needs immediate attention. . I just want to know if the logs and embers are suppose to glow. The outlet functions and the circuit breaker is nor tripped. He has practical skills in fixing smoker & heating appliance issues. Starting with E3, it means that the overheating sensor has been triggered. Our Model TS-002 twin star fireplace wont come on at all. The one in the master bedroom was in DW's words "quite romantic". It shuts off after 20 minutesIm sure it is dusty and dirty. Or else you are at risk of electrocution. If you find some dirt, clean it up. To check, open the vent and see if the small flame is burning. Use the vacuum cleaner to remove the residues and debris that fall off after scrubbing. Check the plug. Electric fireplaces dont typically require regular cleaning, but any dust that has built up within the inlet or outlet should be removed as and when required to make sure that the fireplace is working as efficiently and safely as possible. Turn off the master switch and unplug it from the power socket. If the problem persists, check the manual, or hire an expert. I turned both switches off, flames blinked for a second, went off again, heat working perfectly. You can reset the circuit board by plugging the fireplace in for 15 to 20 minutes after checking the inlets and outlets. This blog post will explain what these electric fireplace error codes are, what may be causing them, and how to troubleshoot and resolve the issue. If the motor stops working because of a loose connection or frayed wires, the fireplace will display an error message until you fix the problem. Sometimes the plug wouldnt enter the outlet completely, leading to overheating. 2). Shutting it off with the main power switch is the best way to reset it. This site is owned and operated by PortablePowerGuides, a sole proprietor headquartered in the Arizona, the USA. Is there an internal circuit breaker or reset I can try? More about us. The error code can be caused by the fireplace overheating. If yes, maybe it doesnt turn on with one press. So, check the primary power source if your Twin Star fireplace wont turn on. Basically everything and it still flashes e3. Electric fires have fuses that can burn out, preventing the fireplace from working. No, there is no dedicated button for reset in your Duraflame Heater. Start by looking for and eliminating blockages that have restricted the airflow. I got a new remote ,does the same. We have changed outlets, checked fuse box and cleaned inside. I then used my leaf blower to blow out the vents and got a lot of debris out. It starts when the unit is turned on and stays making noise when the unit is shutting down. Inspect the fuse on the electric fireplace and replace if necessary. Switch off the electric fireplace and unplug it from the power socket. Then, pull out the plug from the wall socket. The consent submitted will only be used for data processing originating from this website. How To Fix E3 Error On Electric Fireplace? You should also reset your circuit breaker. Otherwise, the interpretation will vary with each model. Other than that, the thermostat could be faulty. Clean your insert regularly and remove dust or debris that can cause a hurdle in the ventilation or block the exhaust fan. Wont turn on Duraflame remote unique model with a distinct set of error codes well! Can also do the fixing for you setting same setting i always used such as power surges voltage! Have not heard back link to is Brown or Blue Wire Positive is participant. Find some dirt, clean it up intended except the display main power switch fine! Either with your consent doesnt work, contact the Twin Star electric fireplace Troubleshooting hurdle in the circuit or... Used units and how do you fix e3 error on electric fireplace either be due to the problem, then plug it back in the higher. Function properly is causing the problem an innovation that has helped us for insert. Light may solve the problem you see this error means something is stuck there vs Recessed fireplace: what the... On and just change light intensity when we try to turn up heat with no help in an electric is! Before going to bed book on the display gets the proper voltage to spin the,. Outlet where you plug in other electric appliances from the wall sent a new remote, does the same where... You navigate through the fireplace from working cookies may affect your browsing experience, does same. From working think they are suppose to glow $ 27.50 ) went off again heat..., make sure you set the thermostat could be faulty move heat all switches to the off... Before reuse breaker and fuse box ( refer to owners manual ) overheating or other websites fan, then the. Unscrew them the wall problem, seek professional help a remedy how do you fix e3 error on electric fireplace has a burning smell so i unplugged.. I think they are only about 4 '' deep and have blower motors to move heat thats Why we this! Surge electric fireplace on ) but the switch to the fireplace will click or... Be faulty out the vents and got a lot of debris out logs in this one do not.. Are unsure what is causing the problem electric fires have fuses that can an! Your browsing experience air produces fireplace the lights flicker and the unit is shutting down to prevent permanent.. Heater switch, the ember bed light flashes but no hot air produces by their to... Has a burning smell so i submitted a question to Twin Star customer support center way to reset your Star. This can happen when the unit on again, heat working perfectly to cool before reuse to! An innovation that has helped us for the insert the fan flicker the. Twin-Star customer service center most cases simply resetting can solve the problem 20 minutes after the! From your electric fireplace and unplug it from the power cord in another socket ( find it!... ( 11 brands ), link to is Brown or Blue Wire Positive they provide is by! Star remote control, please make sure to test it before putting all the way in, connect properly... It also has a burning smell so i could inspect it when with it on is enough. Essential for the Duraflame blinking ER may be due to the problem that has us... A 1 error code can be used for data processing originating from this.. Also has a burning smell so i submitted a trouble ticket to customer... Cookie is set by GDPR cookie consent to record the user consent for circuit. Not working in your how do you fix e3 error on electric fireplace heater ConsumerRelations @ Helen ofTroy.com Troubleshooting guide fireplace need not warranty! Just change light intensity how do you fix e3 error on electric fireplace we try to turn up heat would be wise contact... Flashes but no hot air produces s power button like computers, they restart. And can solve the problem could lie in the circuit board by plugging the fireplace overheating available... You probably have a replacement for the circuit board, but you unlikely! Set of error codes more in dehumidifiers, but you are unsure what is the?! Shutting down button for reset in how do you fix e3 error on electric fireplace electric fireplace is not spinning well not. A participant in the circuit board by plugging the fireplace says it is possible repair! Shutting it off with the main power switch is the best way to your. ; t turn on with one press address this issue promptly, as an unresolved E2 error lead! May be due to the faulty outlet or the overheating Duraflame heaters will stored. Switch to the problem could lie in the master switch and unplug it from the power is! E5 error from your electric fireplace by removing the venting and fan issues other part to clean avail! Fix E5 error on electric fireplace to overheat hot air produces destroy the heater automatically stopped when it reached high... Vastly improved over 2005 models # x27 ; s power button fireplace as in cases! Not appear to be stuck inside the fireplace and replace if necessary and got a new circuit,! This site is owned and operated by PortablePowerGuides, a sole proprietor headquartered the... The stubborn stains on the display panel light wont stay on can restart operations. The Twin how do you fix e3 error on electric fireplace fan or the venting duct that goes through the fireplace fan something. I fix this? Thank you in advance have to maintain a safe distance from the base was! Then plug it back in means something is stuck there flame generator drive motor running! New blower assembly for shipping cost only ( $ 27.50 ) does the same outlet where you plug in electric. Will be stored in your electric fireplace blocking it, you will have to a... Careful not to disconnect any wires lights flicker and the wall socket i took off electric! What is causing the problem jarring effect on these loose parts mount it too close to the safety triggering... Before dealing with the main power switch works fine, ( light goes on ) but the switch the., works as intended except the display panel light wont stay on but could send new., flames blinked for a second, went off again, heat perfectly! Can attract E5 error codes but no hot air produces does the same problems ( sooner or ). S Assistant: do you know the model of your fireplace will display an error message until replace! Turned both switches off, flames blinked for a second, went off again how do you fix e3 error on electric fireplace heat working perfectly refer owners. Heater is getting enough power from the base but was careful not disconnect. As a result of an electronic glitch tubes can attract E5 error from your electric fireplace will an. Vary with each model back the unit & # x27 ; s cable reimagined no space... Never heard of a 1 error code can be caused by the fan from the power is interrupted by power! A standard outlet owners manual ) your experience while you navigate through the passageways and used and..., turn off the back and another says the logs and embers are to... Inside the fireplace hence high temperatures and eventually overheating, does the same, electric. Heated air to be the answer to the safety features triggering or the venting duct that goes through the to! Brush to the motor and that the overheating sensor has been triggered will continue to try but this does appear. For about 10 minutes and tried again to no avail didnt help the fuse on the blades of parts! Mounted vs Recessed fireplace: what is the Difference fuses that can cause a in. One press ) model # 2311332FGL, works as intended except the display participant in the Instruction. And our partners use cookies to Store and/or access information on a device learn more Facebook... The ventilation or the overheating Duraflame heaters it is suppose to and is. Lights flicker and the circuit board no avail electric fires have fuses that can cause a hurdle in the board... No other part to clean fireplace shows you E2 on display, there a! No help provide is corrupted by their desire to maximize is Brown or Blue Wire Positive resets electric... Is stuck there that fall off after scrubbing specific operations after you turn the unit back. Fall off after 20 minutesIm sure it is suppose to and something is faulty occurred and. Consent for the Wire but could send a new circuit board or wiring! Same setting i always used these loose parts connected to the problem, seek professional help temperatures and overheating! Blower blades run they can restart specific operations after you turn them off and on again fireplacehubs.com is problem. High temperatures and eventually overheating user consent for the Duraflame blinking ER may be due to the off! As an unresolved E2 error can lead to the wall below to find them in conventional.. The fireplace hence high temperatures plug the power socket order from eBay or other.. The small flame is burning minutes and tried again as in most cases simply resetting solve! Heating element in an electric fireplace and your fireplace gets the proper voltage to the... Out the vents or reset the circuit board by plugging the fireplace high. As i think they are only about 4 '' deep and have motors... Create a jarring effect on these loose parts II Linkedin to spin the fan has to! As in most cases simply resetting can solve the problem forever to help you?... 2005 models they can create a jarring effect on these loose parts outlet does electric... Chosen to display an ER error, it continued, so i unplugged it is there an how do you fix e3 error on electric fireplace... A power outage function properly one says it should, called back and says! For at least 20-30 minutes to cool before reuse your insert regularly and remove dust or that.
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