I chose this brand because my daughter was using it and said it was great. Infant Optics screen cannot be easily repaired and you may want to consider a new monitor on Amazon instead of trying to repair it. Which baby monitor should you add to your baby reg. Lets start with the most obvious: the Infant Optics DXR-8 comes with interchangeable lenses. Since we don't have to hook it up to Wi-Fi, we just plug it in and it's ready to go. The recently released Infant Optics DXR 8 Pro also has a replacement screen that you can purchase in case you need to replace it. The add-on cameras are sold separately (you can buy them here on Amazon). but that resulted in a surprisingly great customer service experience. Theyve promised on the page that theyll respond within 24 hours. So about five to six hours in total with the screen on. The image is crisp and clear, even at night. If youre having trouble seeing your baby well, you can easily pan, zoom or tilt the camera remotely for a better view. Video Review of HelloBaby HB24 Hellobaby HB24 Hellobaby HB25 Free shipping for many products! On 11/13/2020 I purchased the dxr-8 baby monitor while pregnant. I did not receive a callback, and followed up via email on 9/13 and 9/14. This means that you can change the default lens to a wide angle or a zoom lens to give you more flexibility. If you got your Infant Optics DXR 8 wet out of negligence, its not easy to get a free replacement but you can try your luck by reaching out to customer support. I had another brand but I chose this because it was fully loaded with so many great features. Not being on Wi-Fi also makes it very easy to travel with this unit. Pros: Doesn't use Wi-Fi, temperature reading, push-to-talk feature, indicator lights for volume, monitor screen can be dimmed, Cons: Signal can be spotty, our initial camera unit needed replaced. Read ourearnings disclaimerto learn more. Reasoning that this is unlikely in a company so large, I inform her Ill be staying on the line until she transfers me to another supervisor or manager. 5.0 5.0. design. The Infant Optics DXR-8 camera connects to its parent unit through a wireless 2.4 GHz FHSS connection. It had the features that we wanted in a monitor. You should read the 10BabyGear comparison of Eufy Spaceview and Infant Optics DXR 8. Another monitor to consider is Owlet's $399 Smart Sock and a video monitoring system combo. The add-on cameras are exactly identical to the one that comes bundled with the parent unit, so you can swap your lenses however you want. The Infant Optics DXR-8 is the overall best radio baby monitor of 2019. This baby monitor is the first to have an interchangeable lens, so you can maintain a high-quality image while zooming in and out. In 2019, Infant Optics DXR 8 introduced a replacement or additional baby monitor that you can buy to replace your broken Infant Optics screen/monitor. $134.98 in stock. I'm the first to admit that I over-research things for good reason and one of the most important things that I diligently researched before I had my daughter Ellie was baby monitors. Additionally, make sure to check the reviews to get a sense of what other people think about the product. The microphone and the speaker will not work if you are moving. Sorry mama, we couldnt find your sanity either. The picture quality on the display itself is about average with a resolution of 320 pixels by 240 pixels. There are so many good features on Infant Optics baby monitor. We have dealt with this question adequately on the review of Eufy Spaceview. It retails for $167 and includes many convenient features. Business Profile Infant Optics Online Shopping Contact Information 56 West Portal Ave. #166 San Francisco, CA 94127 (800) 291-0195 Customer Complaints 4 complaints closed in last 3 years 0. At this point, I email to let them know Im being repeatedly hung up on by their customer service reps and call the customer service number, refusing to hang up the phone until they get a manager on the line (which they originally claimed the couldnt do becauseCOVID*eyeroll*). And also, the screen quality is really excellent. This is the minimum approximate distance for most baby monitor cameras. All you need is to contact them and follow these steps. Enjoy reading our tips and recommendations. You can choose from the normal 2x zoom or a wide lens. The display or the parent unit of the baby monitor can be obtained on Amazon or on retail outlets such as Walmart and Target. Infant Optics is one of the most highly-rated non-wifi baby monitors and it got included on the list specifically because of their very helpful customer support. Customer Service Manager - $101,575 See Job Openings. PRIVACY POLICY TERMS OF USE Home DXR-8 PRO DXR-8 About Press & Media Giving Back Loyalty Club Contact Support Online Store PRIVACY POLICY TERMS OF USE It will show the temperature in each room on your display. The $130 Panasonic Video Baby Monitor was another non-Wi-Fi option that I considered, but ultimately decided against it because the night vision wasn't very good; I wanted to always have a clear view of Ellie. Reception is best in open areas where there are no obstacles present. Based on recommendations from friends, I knew I wanted to get a video monitor that didn't use Wi-Fi because the thought of one getting hacked made me extremely uncomfortable. We've gone on a few trips with Ellie, and we try to stay in hotel rooms that have a separate closed-off bedroom so she can nap or go to bed early without us disturbing her, so we always bring our monitor on trips. All this for a price that is excellent compared to some of its competitors. Ive contacted the customer service. It would be better if this product will add sensor for insects or other dangerous animals like snake and spiders. This phone number is toll-free. This kind of product will help me to check the activity of my kid and also for the safety of my kid while we are staying on the other room. With both of those, you'd have to go into the baby's room to manually adjust the camera. The antenna no longer stays down and feels loose. In summary, there are 36 months. I received an email shown in the snapshot below: The image below shows where you can find the serial number of Infant Optics DXR 8. It emerged 4th behind Infant Optics DXR8, Eufy Spaceview, and Anmeate Video baby monitors. I reached out to Summer Infant through their website chat on August 12, 2022 and they responded that their replacement handheld screen unit is no longer available. The picture and sound quality on the parents monitor is one of the best in the market. The camera on the Infant Optics DXR-8 offers infrared night vision so you clearly see your baby even in the dark or low light. Any questions concerning an exchange/refund should be directed to our customer . My camera came with a defect in picture module which was all in grain. 2 Year Baby Products Protection Plan ($175-$199.99) - Allstate. This is a notice that Babysense has put out thats very important IMPORTANT: Two-Parent Units cannot be paired to the same camera/s this unit is only a replacement and should not be purchased as a second/additional parent unit to your existing monitor. Infant Optics customer service support is excellent! I purchased a monitor/camera set and add-on camera ($265 total retail cost) when my first was born thinking it would be good to have 2 cameras for when I had a second child. Infant Optics Replacement Monitor/ Infant Optics Monitor Only, Infant Optics DXR 8 Pro Replacement Screen/Monitor, Additional Monitor for AXVUE Video Baby Monitor E632, Babysense Video Baby Monitor Replacement Monitor. We've had no problems with that one since then. No internet connection or apps required, means the video and audio signal transmits to only one monitor unit and no one can hack into your monitor. If you are a member of the press or media and would like more information about our products or company, please reach out to our press team at: The little coos and giggles make our worlds go rou, We get it - you want to hear and see your baby at. Infant Optics has an estimated web sales of $1M-$5M. That said, you can easily switch from one camera to the next and there is an auto-switch option in which the camera and sound switch room to room about every 30 seconds. The sound only goes to the camera that is currently selected, so dont risk waking up your child in the other room. Most parent will sleep with the unit on their bedside table, but we recommend you move it further away. Disclosure: This post is brought to you by the Insider Reviews team. Its impossible for someone to hack into the Infant Optics via your WiFi connection, they would need to be within signal range. Luckily, infant optics customer service was very accommodating and sent us a replacement monitor which seems to be working thus far. I've had infant optics since 2017 and am overall happy with it. (Opens in a . See the following sites with descriptions of other Infant Optics customer experiences with the ****8 for further details: https://10babygear.com/fixing-infant-optics-dxr-8-night-vision/https://www.ifixit.com/Answers/View/549438/Night+Vision+Not+Working https://www.bbb.org/us/ca/*************/profile/online-shopping/infant-optics-1116-533929/complaints When the infrared lights go bad, what this means is that the night vision on the camera is useless (shows a black screen only) when the room is dark, making it impossible to see baby at night which is essentially the point of a baby monitor. One example is Anker Electronics, the manufacturer of the Eufy Spaceview baby monitor. Skip to content Baby Monitors DXR-8 PRO DXR-8 Accessories About I personally encourage parents to make sure they read a range of reviews, both good and bad to realize how responsive customer support is. 5.0 5.0. safety. There hasnt been a recall of Infant Optics baby monitors as of June 2019 and. Owlet recently introduced a video monitor, and even though it does use Wi-Fi, I might have considered getting it if it had been out when we bought Ellie's monitor. You can read our review of Infant Optics DXR 8 Pro here. Overall, our impression is that the default lens is enough for the vast majority of the cases. BBB is here to help. All of our monitors are designed to be reliable, providing the highest standard of video and audio performance. If you dont want to use the Infant Optics customer care phone number listed above, you can reach them on their support website (link to Infant Optics support page). INTERCHANGEABLE LENSES Our interchangeable lens technology allows parents to swap between a zoom lens (up to 6X zoom) and a wide-angle lens (sold separately) without compromising video quality. Excellent customer support. It shows you that the baby monitor is powered and working. INCREASED SIGNAL RANGE The DXR-8 PROs signal range of up to 1,000 feet allows you to stay connected to your baby as you move around to different areas of your home and even outside. BBB Business Profiles are subject to change at any time. We welcome your feedback. I also loved the clear picture on this monitor so I could glance at the screen and know that she's okay. Designed with a large 5-inch screen, 720p HD resolution video, and interchangeable lens technology, so youll never miss a moment. Several users whove had this problem finally had to contact Infant Optics customer support and those with valid warranty were able to get replacements of the screen. LARGE 5 VIDEO DISPLAY Our 720p resolution LCD screen offers brighter and better viewing angles, sharper colors and enhanced night vision so you can see your babys slightest movements up close. If you don't mind manually adjusting the camera, the $85 Willcare Video Baby Monitor and the $90 Babysense Video Baby Monitor are both great options with very similar features and lower price points. We started using the monitor roughly 4 months ago when my baby started sleeping in her own room. When they released Eufy Spaceview in 2018, they promised that an extra camera would be available for customers within a month but took them another 9 months before they released the additional camera. Its not a big discrepancy, but we would have liked to see better accuracy. If Infant Optics had a mobile app that could connect to the internet, you could possibly view the videos from anywhere in the world. OPTICS - This includes SCOPES, RED DOT SIGHTS, SPOTTING SCOPES, BINOCULARS, and NIGHT VISION; . The Infant Optics DXR-8 can support up to 4 cameras simultaneously. There are several reasons why the screen of Infant Optics could become purple but a quick fix that has worked for several users is unplugging the cable and making sure it is plugged in securely. Sign up to receive our free weekly newsletter. Make sure you keep your original receipt as they may ask when you want to replace your Infant Optics. I like how you can view the video and the Smart Sock stats all in one place on the Owlet app. But its not a deal-breaker and the Infant Optics DXR-8 makes up for that with other features. Although it supports up to 4 cameras, you will be able to view images and videos from each of the cameras by shifting from one camera feed to another using the buttons in the 3.5 display unit. A loose connection can cause this problem. One of the things I like is it has automatic pairing for most or all of your devices. While several baby monitors are expandable in that they can support several cameras, very few baby monitors are expandable or support more screens/handheld units. The wide angle lens that is sold separately for the Infant Optics DXR-8 camera gives you a full 170 degrees panoramic view of your babys bedroom. It also stopped charging. The first ever baby monitor to offer Active Noise Reduction (ANR), the DXR-8 PRO features this cutting-edge technology to filter out background noises that are commonly heard on baby monitors as static noise, such as fans, air purifiers and noise machines. Discover essential baby gear by product category. Find many great new & used options and get the best deals for wochel Adjustable Baby Monitor Wall Mount for Infant Optics DXR-8 and DXR-8 at the best online prices at eBay! The video below explains the features of Infant Optics replacement parent unit or screen/monitor. . But overall my experience with this monitor has been great. If the item details above arent accurate or complete, we want to know about it. There's nothing worse than accidentally waking up your baby by going into their room. . I contacted support and they said they would replace the monitor, but I have to send mine in first. Their customer service is very responsive and should send you back a replacement promptly (see how to contact Infant Optics support in the FAQ section below). Be the first one to find this review helpful. We don't have any of the add-on features like extra cameras or battery packs, or wide-angle or optical-zoom lenses because we don't currently have a need for them, but having extra cameras for multiple children or different rooms in your home could be useful. If you can easily locate a phone number of email, it may make a big difference. The reception of the monitor can also be a little spotty at times. Alicia's writing has been featured in Scholastic, Brighter Higher Ed, Popsugar, AARP, and Yahoo News. In their manual, they have indicated that volume setting is the main cause of sound not being audible from the monitor of Infant Optics DXR 8. For example, Infant Optics warranty is one year but thousands of parents have had their units replaced after the warranty period expired. If your baby monitor is within the one year warranty, theyll advise you on how to claim the warranty. Infant Optics Infant Optics DXR-8 PRO $215 at Amazon $265 at Walmart $200 at Bed Bath and Beyond Pros Good range of up to 1,000 feet Can weed out sound machine noise Cons Style: Local video. The receiver also has a talk feature, which I really like to use if I can hear that Ellie is crying but can't get to her right away so I can reassure her. Introduction to HelloBaby HB32 HelloBaby HB32 made it to our 2022 list of top non-wifi video baby monitors. Far from itmy customer service experience from ********************** ranks among the worst Ive had with any company. If the problem persists, the Infant Optics customer support team trusts its customers. I reached out to Infant Optics about the manufacturer warranty and steps to follow to claim a warranty. The Owlet is pricey, but the peace of mind is worth it for parents. However, you should try to troubleshoot night vision for DXR 8 first before considering a replacement. Delivery times may vary, especially during peak periods . Infant Optics makes Amazon.coms best-selling infant video monitor, the DXR-8. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. INSTEAD, she sits on the line in silence for another 20 minutes or so until close of business and then hangs up on me for a third time. Customer Reviews. Products . I was promised a callback on the same day from a manager to address the issue, given how soon I needed a second camera and the fact that I would soon be in the hospital for several days and unable to communicate with them. The Pro is $199.99, but only throws in the zoom lens. We have over 20 differentiating features that may make it better or worse than Infant Optics DXR 8. If you contact them, expect to receive a response immediately or no more than 12 hours, if you send them an email or give them a call. . This reception range is extended by 50% more than our DXR-8 video baby monitor model. There've been times when I'm only about 15 feet away from the camera and I've had the receiver continually lose signal. The transmission signal passes through thinner walls more easily (drywall or sheetrock) and is obstructed by thicker walls (concrete, steel bars in high-rise apartments), etc. The closed-loop FHSS system provides you with a secure and private connection that only you can see. The monitor parent device has a rechargeable Li-ion battery that Infant Optics claims will run 10 hrs on standby mode and 6.5 with the screen on continuously. Battery Power Source Product is powered by battery If the item details above aren't accurate or complete, we want to know about it. If a fuzzy audio monitor is not good enough, then you might want to check out this video, audio, and temperature monitoring device. Our only goal at Motherhood HQ is to provide the most helpful and straightforward reviews of baby products so you can easily find what works best for your family. She asks, ************ would give you a free replacement when a product is out of warranty? We know from experience that as parents, your time is valuable. I love that it can be used at night, the alarm function, and two way talk specific so I can talk to my son and keep him calm when he is crying and I'm not in the room. The range on the Infant Optics DXR-8 is decent. 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Reviews to get a sense of what other people think about the manufacturer warranty and steps to follow to the...
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