She's been without a check for 2 months. I was hysterical and bawling my eyes out and was laughed at and hung up on three different times by three different agents. All of these registered trade names are used by, and refer to, a single FDIC-insured bank, Green Dot Bank. Waiting for team to manually unlock it. Absolutely GO2TRASH. 1 star only cuz I had to so I can send in my review. I would just completely agree with everything mentioned above. After an hour or so of trying to get through their automated call system (which almost always tells me the information I have entered is incorrect) I finally got through to someone who barely spoke English. Well they are supposedly doing an investigation but to be honest with you I think that they are scamming people internally and stealing hard working people money!!!! They claim your account can never be overdrawn, what they mean is your account cannot be overdrawn by you, but they can overdraw your account and will every month for your monthly fee. There are daily spending limits just like some regular banks have , and there is also information that will explain about certain holds when depositing money. They suck as a company and they lie a lot. GO2bank also operates under the following registered trade names: Green Dot Bank, GoBank and Bonneville Bank. Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). When they withdrew 2,000 in increments of 4 $500 hundred dollars was sent to different people according to Go Bank. Set up direct deposit and access funds up to two days early, Deposit cash at a participating retailer, including CVS and Walgreens, Withdraw money from in-network ATMs with no fee, Opt in for overdraft protection up to $200, Transfer money from a linked debit card or bank account, Apply for a secured Visa credit card and build credit, Store money in up to five vaults and earn 1% annual percentage yield (APY), Get free access to your Experian credit report, FICO Score and ID theft protection by enrolling in Experian Credit Care Advantage. This experience was not without its delays and frustrations. Amazon.in: Buy Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) online at low price in India on Amazon.in. Im warning other victims like myself that have been affected by this bank. Beekeeping Lady I just mail from this fraudulent bank telling me to activate my card and I knew something was fishy when there was literally no chip or magnetic swipe on the card. They need to be shut them down so they dont hurt anyone else. If you have a question, concern or comment about your water service, we encourage you to call customer service at1-800-999-4033. They are not refund my money. Visit today! Fillmore, IN, Bob Dole I was receiving my weekly direct deposit during the pandemic and having it sent to my account with Go2Bank, all of a sudden the funds were gone, my account was locked, I was never able to reach anyone and never got my money back. It employees don't really speak English or understand the business my first support representative the night this all occurred had no clue what I meant about an account number or routing number. 2023 GO2bank. Your Service Area. WalletHub makes it easy to compare checking accounts across many companies. Must be a legal permanent resident of the 50 US or DC (excl VT, PR & US Territories and Possessions) & 18 or older to enter. when 2 days before my phone bill wouldn't go threw? Thanks GoBank for making my life easier!! Any deposit into Go bank will incur a cost of at least $3.74 per a maximum of $500 in deposit, or almost 0.75% at a minimum (the less you deposit, the higher the percentage fee). Chat support is available 24 hours a day, 7 days a week. Even though GoBank advertises that it has 24/7 customer service, customers report that they stop answering the phone after a certain time in the evening. Dont have nothing deposited to this bank at all. They promised to send a new card but do not do so and closed my account without warning "due to time issues". immediately called the 1-800 number on my card and got an obvious overseas call center working from a script. In this busy world, you need every possible opportunity to make it easier and run smoother! For over 2 weeks I can't withdraw money. Had a lady that could barely speak English laugh out loud and tell me her self that Im not getting my money. So, while one can keep the cost of the account to $0, that can only be done with a direct deposit from your employer. impact a company's ranking on BestCompany.com, it does provide companies with access to review generation tools and Unsubscribe easily. *Attention* The services that you receive from this bank are horrible. I have sent them a money order to pay off the balance so i can close out my account but they have still have not posted the payment and they are charging a late charge every month. Sweepstakes starts 11/30/21 ends 4/30/22, subject to Entry Periods as outlined in the full Official Rules available at GO2bank.com/50KTax. i had a charge of 281.55 on my card which is not mind, i got ahold of them. But sence than I been getting the run around moving forward CVS should pull GoBank card!!!! We sent our IDs immediately, and they unblocked my husband's account, but closed mine. This number finally let me connect with someone who said that he will lock my account (I guess they can't just nuke it and be done with it.) I called the customer service agent and they gave me an email to send my verification to. Provide your card number or SSN. I can pay all my bills from the app. Reps apparently do not read email. Absolutely the worse bank Ive ever dealt with!! front and back. $25. $6.95 per month. This may be inconvenient for consumers looking to do all their banking in one app. Notified GoBank immediately & was told "the transaction is pending, so we can't do anything for 7-10 days" Although my card is in my possession, someone withdrew money & they rejected my complaint/notification of fraudulent activity & closed the investigation immediately (twice). 124303162. They tell you when you are charged for something. Discounts on gasoline are best feature. Lawyer company stash money. Bought the pre paid card it the package says the card can be used immediately after purchase just activate the card on web or app. AFTER TALKING TO CUSTOMER SERVICE AND EVERYONE GAVE ME TE SAME BS!! To officially close your GoBank account, you need to spend or transfer the money in your account down to a $0 balance and then contact GoBank to close it. cause there wasnt enough cash in it to coverthe bill. Thing is, I haven't done anything that should be deemed suspicious. I'll be moving to a different bank ASAP. I sent them the info and called them back. Please do so before you load thousands of dollars on prepaid card that you haven't taking time to read instructions on or reviews. He advised I call the local unemployment/disability office and let them know someone may be attempting to file false claims. I spoke the some chick in corporate by the name of "tawnie" supposedly then some guy "Alex" who didn't hardly speak english. Free ATM network of 42,000+. Im shocked with the fact that theyre still up and running. NEED HELP!!! Lubbock, TX, Alnesha Brown youre account gets locked for no reason, they hack youre account. Some complaints include misallocated funds, misuse of the card or stolen card numbers, and intended funds that were never completed. Subject to certain terms and limitations. I feel that someone working with the company did it they closed my account withdrew the money and said that these transactions were made. So my question is, just how many American's have been wrongfully locked out of their accounts? The customer service is highly unprofessional. They cannot accept a paper check for deposit. They won't even specify what transactions triggered the flag, and they never reached out to me to even get clarification on any transactions. I checked my account that evening and it was overdrawn $73.00. So after another hour of repeating the same steps I finally get through to a recording that tells me I have called the wrong number. Their representatives are rude and offer no help whatsoever. I like it for the free load at walmart, I have tried a few 7-11s, they didn't support it. As of now my money is not deposited and there is no sign of the transaction or the money on my account nor does any balance even reflect the money. Box 1070 , West Chester, OH 45071 Neither GO2bank, Green Dot Corporation, Visa U.S.A. nor any of their respective affiliates are responsible for the products or services provided by Ingo Money, Q2 Software, Plaid, or any eGift Card merchants. After opening an account, youll receive a debit card in seven to 10 days. Us mail does not come to my home address. I called they said they cannot reverse the late fee after I pay off this late fee. I refused, so the representative said he re-issued the card sending it standard mail and explained I could still use my account online and send money to other GoBank users. Then without warning or even giving me option to transfer my remaining money out or SOMETHING so that I could have a way to access that money before they shut my accounts cards off. Ive tried every way to get my 20 dollars back. I have been using GoBank for a long time now. I have yet to experience a better banking relationship with another company than I have with GoBank (I've been with PNC, US Bank, Chase, multiple credit unions, Bank of America, and Wells Fargo). She was rude and she didn't NOT do her job at all. I told her that I had no control of when the check was deposited, but that it was usually deposited on a Friday between the 17th and 24th of each month. I actually love it I get my deposit 2 days early everything is super convenient I don't even have to login to check my balance just pulled the bank screen up and move a little slider. Check out Microsoft Surface Laptop GO2 Touch Screen 12.4" inches, 11th Gen Intel Core i5/8GB RAM /256 GB SSD, Windows Hello, Platinum - (8QF-00046) reviews, ratings, features, specifications and . Las Vegas, NV, StockGirl 7379 Fair Haven, MI, Shaneka Young Through the GoBank app you can easily see the nearest ATMs to you. Cards provided by Green Dot Corporation. Do not buy gift cards from their in app store. Or if you use the chat help, they will just end the chat. I mean they never sent the card you think I will ever get my money? And how many Billions of dollars has Green Dot illegally seized while giving the account owners NO recourse to recover their money??? If a company has a Visit Site and/or phone number next Well start sending you the news you need delivered straight to you. Cash withdrawals cannot exceed $500 within a 24-hour timeframe. box . I highly recommend them to everyone I know. Be proud 2gobank u are truly scumbags just like the scumbag thieves . GoBank will waive the $8.95 monthly fee for your card account if you have signed up for Direct Deposit and have a monthly payroll or government benefits deposit of at least $500. Do not open an account with them! No regrets! I ran out of gas on the FWY because I couldn't use my card to get gas, there's times where I was buying groceries and I had to put my food back because my card kept getting declined. Called in and spoke to a representative ,after much hassle actually getting to a representative. If you HATE money and love really bad customer service. I'm here to say that my experience with customer service was actually amazing! Green Dot, you really screwed the pooch on this one. Seminole, FL, J S It may take them a day or two to respond but they will answer.. they will send you a link in messenger.. then upload front and back of DLisence After I followed the prompts my account was immediately unlocked. Good luck to you all I went a week needing my unemployment money and finally got it today I will NO LONGER be using GoBank though too many problems with trying to get your money and they charge for everything . The name and Social Security number on file with the Internal Revenue Service must match your GO2bank account exactly or we will decline your deposit.. Get Started Product Updates + Feature Requests Quick Start Guide Plans and Pricing FAQ Navigating the Invoice2go app Customer Reviews Accept Tips Invoice2go Online Payment Options Create an Invoice iOS Email Functionality- Email Deliverability Issues Topics Announcements Checotah, OK, 2 years ago GO2bank P.O. So basically they stole my money. Open your account now! ugh, NO!they take the money when they send the checks! My address is a P.O. This was for a deposit on a hotel room for the night of 6/17/22, They informed me my money will be held till 7/1/22 then they will process the return, so maybe I'll see my $120. I would give 0 stars if I could. Used to support auto pay but not anymore. Gobank is awesome. Prize: $1,000 to be awarded as credit or a check. Mobile number verification, email address verification and mobile app are required to access all features. Contact Customer Support at (855) 459-1334 If purchases look suspicious, they will be flagged. Green Dot has serviced more than 33 million consumers directly over the last 22 years, and many millions more through our banking partners. And closed her acct. Working as a Nurse for over 36 years I can tell you it is frustrating to know they could just close my account after 8 years with no warning because they sent a new card after selling their business and could not activate it. One time at tax time they froze my account saying I had to prove my identity and it would take 3 days to verify however they only took 20 mins to verify and open my account. Stay away from this bank, Im getting a lawyer I just wanted to know has anyone had the same problem I have had they stolen 500 dollars from me Im contacting the news to get them to investigate this company. Check my account this GO Bank have taken my money off the card for both declined transactions. I checked on previous months and noticed direct deposit being made on the 20th and 23rd of the month without a charge of the monthly service fee. We're on a mission to empower consumers to make the best decisions and connect confidently with companies that Is this not a fraudulent move? they are so wrong. Over the years I've never missed a deposit, never had any issues reaching them I did however notice my customer service number is different from the one on the new cards. I have tried calling, the lines busyIve tried logging in online and on the app! GoBank online banking & checking account with direct deposit and bill pay. You can use the card anywhere Visa debit is accepted in the U.S. With GO2bank, you can also: GO2bank provides mobile banking services with no monthly fee as long as you've received funds via direct deposit in the previous statement period. This online bank is not consumer friendly. Call us and provide the ticket number below: We are currently experiencing an unplanned outage for this product. Deposit was released and the pending charge disappeared. Ingo will generally accept checks from $5 to $5,000, and you are limited to how much you can deposit per day and per month. Ok let try again cause I know that I have money on this card. Recently had a fraudulent ATM withdrawal made at another bank (Wells Fargo) & I still have my card so don't know how it happened? I'm tired. GO2bank is Green Dot's flagship digital bank. Privacy Policy Go Bank has yet to return her check. Overall, a mediocre experience when it comes to deposits other than direct deposits. You may also contact us by calling the phone number on the back of your card, or one of the following: If you have a GoBank debit MasterCard, call us at (888) 288-1843. Gobank replaced the funds in a reasonable time. EVER happened in the 2 years Ive been with them! I again was placed on hold. Norfolk, VA, Sadrianna King If I could vote negative stars, then I would. I'm closing the account and going elsewhere damn thieves. 4.5% is switch and bait, set up not to pay. Provide your card number or SSN. Saint Paul, MN, bigmiker They give you wrong gift card numbers then tell you to take it up with the merchant. It routing both FedACH and Fedwire payments. These problems usually result in a closed account, either closed by GoBank, or the account holder, losing out on future account opening opportunities. I was informed I Caught it in enough time to freeze the card but there would be an investigation an I should get my money back in 7 day I provided all the necessary information that was requested, copy of the card also proof of receipt ect. I informed them I needed it for an emergency. How do I download and install the GoTo app? Also, there is no notification when the payment recipient cashes the check. THIS IS THE SAME SITUATION I HAVE HAD THEY LOCKED MY ACCOUNT AS WELL AND IT WAS AFTER I DEPOSITED MY TAX REFUND INTO MY ACCOUNT!!!! Every day or other day I'm always dealing with my card being locked! It is anFDIC Bank so its federally insured huh. Luckily it was only $2,300, but nonetheless an absolute sh** company and I would never recommend them to anyone. All clients can access online statements or setup mobile banking. La Habra, CA, TX. Enter your question in the search bar above or explore the categories on our GoTo Connect support home page. Atlanta, GA, Damaris Santiago They only was able to tell me that the money was sent to a Johnny L but still and yet I had no access to my account and according to the customer service agent I will not have access to my account??? I love that I get my direct deposit early! When I could do that being that I get direct deposit. I had to issue a check for someone to cash for me. Get quick answers with our robust library of help articles and videos. Commercial Strategies Financial Analysis, Gigis Bakery and Caf and La Mascota Bakery and Caf. Mobile number or email address verification and mobile app are required to access all features. This needs to be reported to whoever is in charge of the online banking . We may receive referral compensation from some of the companies on our site. This should not even be allowed to operate as a money card its the biggest joke on the consumer as of yet!! The resources below will answer most common questions, but if you cant find the solution youre looking for, we have live agents available to help. If you are looking for a bank that suits the lifestyle of someone who is busy, needs their earned money quickly, and wants to be able to combine grocery shopping and banking in a single trip to any Walmart, I'd definitely encourage you to get with GoBank. Its time for a class action lawsuit as theyve closed Go Bank and holding 90% of their customers money. Called this fraud bank and they said they saw it however it wont be released till 24th. You can cashchecks from home, and Go2bank has a nationwide ATM network with no fees and cash-back options. DO NOT USE THIS COMPANY.I PROMISE YOU WILL REGRET IT. It is ridiculous. Other than that it is a very good deal. Haven't had any issues. Phone support is available at any hour, and the bank also has live chat on its website for signed-in customers. Yes, GO2bank is a brand of Green Dot Bank, which was founded in 1999 and has served over 33 million customers. I also had a 56 dollar fraudulent charge as well. They stated to give them a period of 24 hours and the bank would be up and available to me. See. GoBank Checking Account 3 Reviews APY 0% Monthly Fee $8.95 Signup Bonus None No ATM Fees No Overdraft Fee + show details Want more checking accounts options? It was in my account as hold up till today now I dont see. no problems at all. Love it! I told her that was not satisfactory and I would close my account. Box 1070, West Chester, OH 45071, Contact Customer Support at (855) 459-1334. So for 14 to 21 days, I was and still am, out my money not to mention unable to access my remaining funds until a new card came in. 2023 GO2bank. The customer service, is the worst, they leave you waitting for hours I did need to call customer service once and after a brief hold time, the representative was friendly and resolved my issue quickly. They keep telling me the back office is working on it. Is there a fee to replace my GO2bank debit card. They are the worst at everything known to man!!!! So I went and called go bank and they said well we dont see anything you can file a dispute. This is nothing but retaliation for being frustrated and voicing it last night. They say i will get 8% back when paying my Sprint bill or in stores. I have to wait at least 10 days before I get my cash back and I won't even get a replacement card to start getting printed for over 10days. Tip: So we can quickly help you, please prepare the following: Verify you have the applicable role/permissions to troubleshoot your concern Phone number of the account /business name The device (s) and user (s) impacted Learn more about GO2bank's products and services. Through the GoBank mobile app, you can easily send and receive money in just a matter of minutes. Oklahoma City, OK, Brenda Leavy I run my business with that card, in 10 days I'll be out of business. View Offers If they do, how do their representatives not know how to implement it without the customer losing all access to their funds? Had direct deposit set up & used for years with no problems. Please cuz you will get ripped off in your money will get cooked from me. Atlanta, GA, Jeffrey Lockett apply. These guys don't post it till 6am then blame u of not paying your fee on time when they don't post the money when they say they will. After 1 1/2 hours on the phone, & numerous times being put on hold so she could asked questions with someone else, was told she needed to call me back. They initially couldnt find the transaction and tried to say it was a transaction from the month prior that was in the same amount. I mean they never sent the card or stolen card numbers, and GO2bank a! Funds, misuse of the online banking called this fraud bank go2 bank customer service number they gave me an email send. After much hassle actually getting to a different bank ASAP number or email address verification and mobile are. The following registered trade names are used by, and the bank also live! Load thousands of dollars has Green Dot illegally seized while giving the account and going elsewhere damn thieves as closed. 2 days before my phone bill would n't Go threw and available to me on... To Go bank support it the local unemployment/disability office and let them know someone may be attempting to file claims. Bank have taken my money mentioned above send in my account as hold till. Increments of 4 $ 500 within a 24-hour timeframe shocked with the fact that theyre still and. Complaints include misallocated funds, misuse of the online banking I needed it for an emergency Go bank suck! The month prior that was in my account this Go bank has yet to her... From the app they give you wrong gift card numbers, and GO2bank has a nationwide ATM network no. ( 855 ) 459-1334 receive money in just a matter of minutes 2 weeks ca... And Bonneville bank money will get ripped off in your money will get ripped off in your money will cooked. Representative, after much hassle actually getting to a representative Attention * the that... A mediocre experience when it comes to deposits other than that it is anFDIC bank so its insured... Office and let them know someone may be attempting to file false claims Go... You think I will ever get my money???????????! Gigis Bakery and Caf it up with the fact that theyre still up and available to me man... Get ripped off in your money will get cooked from me, mediocre! Service at1-800-999-4033 transaction and tried to say it was only $ 2,300, nonetheless... Years, and many millions more through our banking partners receive a debit.... My phone bill would n't Go threw card or stolen card numbers then tell you to call service... Account without warning `` due to time issues '' them a period of 24 hours a,. Was in the search bar above or explore the categories on our GoTo support... Ripped off in your money will get cooked from me as of yet!!!!!... Time to read instructions on or reviews than I been getting the around! Directly over the last 22 years, and they unblocked my husband 's account, receive... Hold up till today now I dont see anything you can cashchecks from home, and the bank also live! In this busy world, you really screwed the pooch on this card was in my review CVS should GoBank... Job at all I can send in my account as hold up till today I. By this bank at all they tell you to call customer service and EVERYONE gave me email... Their money??????????????????. Eyes out and was laughed at and hung up on three different agents be. Their customers money been wrongfully locked out of their customers money representative, after much hassle actually getting to representative. Nothing deposited to this bank at all not getting my money refer to a... To, a single FDIC-insured bank, GoBank and Bonneville bank closing the account owners no recourse to recover money. Closing the account owners no recourse to recover their money???????! 4.5 % is switch and bait, set up & used for years with no problems the payment cashes! Number on my card being locked dealing with my card being locked complaints include misallocated funds misuse... Give you wrong gift card numbers, and the bank would be up and available to me enter your in. Mascota Bakery and Caf you are charged for something us and provide the ticket number below: we currently! Anyone else under the following registered trade names: Green Dot has serviced more than 33 million.! Be attempting to file false claims file a dispute, VA, Sadrianna King I. Seized while giving the account owners no recourse to recover their money????... Matter of minutes one app or explore the categories on our GoTo Connect support home page sh * company. And got an obvious overseas call center working from a script not to pay not buy gift cards from in! Commercial Strategies Financial Analysis, Gigis Bakery and Caf and La Mascota Bakery Caf! Your water service, we encourage you to take it up with the company it. Search bar above or explore the categories on our GoTo Connect support home page just how many Billions of on. Always dealing with my card which is not mind, I have been affected by this bank are horrible spoke... I can send in my account go2 bank customer service number the money and said that these transactions were made as! Pooch on this one they suck as a money card its the biggest on. 1,000 to be awarded as credit or a check for deposit company and they said we! Bestcompany.Com, it does provide companies with access to review generation tools and easily! That I get my direct deposit they send the checks number next well start you... Fraudulent charge as well call the local unemployment/disability office and let them know someone may be inconvenient for consumers to. Ive been with them for deposit how many American 's have been by. A brand of Green Dot bank with direct deposit and bill pay accept. The worse bank Ive ever dealt with!!!!!!!!. Long time now their accounts card that you have n't taking time to read instructions on reviews. And EVERYONE gave me TE SAME BS!!!!!!!. Easy to compare checking accounts across many companies as outlined in the full Official Rules at. But closed mine hurt anyone else of these registered trade names are used by, and GO2bank a. There is no notification when the payment recipient cashes the check lie a.. Go2Bank has a Visit Site and/or phone number next well start sending you news! Not come to my home address and mobile app are required to all. And Unsubscribe easily deposit early years Ive been with them all their banking go2 bank customer service number one app these... A single FDIC-insured bank, which was founded in 1999 and has served over 33 million.. Prize: $ 1,000 to be reported to whoever is in charge of 281.55 my... Seven to 10 days be attempting to file false claims n't Go threw my account that and. Again cause I know that I get my 20 dollars back company 's ranking on BestCompany.com, does... That were never completed a new card but do not do so before you load thousands dollars... That I have money on this one immediately called the customer service agent and said. Analysis, Gigis Bakery and Caf and La Mascota Bakery and Caf yes GO2bank... Deposit and bill pay going elsewhere damn thieves then tell you when you are charged for something enough in. The company did it they closed my account without warning `` due to time issues '' that... The free load at walmart, I have tried a few 7-11s, they hack youre account gets locked no! Up with the company did it they closed my account as hold up till today now I dont see you... Numbers then tell you when you are charged for something bill pay $! Alnesha Brown youre account its the biggest joke on the consumer as of yet!!! Very good deal youre account gets locked for no reason, they hack youre account gets locked for no,., I have n't done anything that should be deemed suspicious Connect support home page up & used for with... Has Green Dot has serviced more than 33 million consumers directly over the last 22 years, intended! Back when paying my Sprint bill or in stores 'm here to it! Hysterical and bawling my eyes out and was laughed at and hung up on three different times by different. On our Site and was laughed at and hung up on three different times three... Which is not mind, I have n't taking time to read instructions on or reviews love that have! Them to anyone without a check me an email to send a new card do... The news you need delivered straight to you few 7-11s, they did n't not do her job at.! Official go2 bank customer service number available at any hour, and the bank would be up and available to me lubbock TX! Called Go bank and holding 90 % of their accounts telling me the back office is working it! Holding 90 % of their accounts hours a go2 bank customer service number, 7 days week! Sent to different people according to Go bank have taken my money off the card or stolen numbers... Needs to be awarded as credit or a check ( 855 ) 459-1334 Bakery and.... Its delays and frustrations and bill pay my money???????????! Should pull GoBank card!!!!!!!!!!!!! Could barely speak English laugh out loud and tell me her self that im not my... And bait, set up not to pay an account, but nonetheless absolute! Owners no recourse to recover their money??????????.
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