YOU WILL GET SCREWED BY THIS HORRIBLE PLATFORM. . Only thing is, you cannot mail anything for less than $2.66 but I see your point, Hi there, Once the buyer receives the item, they will have three days to confirm receipt, accept the item as described, and rate the seller based on the interactions they have had with them. Don't like it? After clicking the button, you will be guided through the list an item wizard which will initially ask you to upload a picture (or pictures) of the item. One of the best safety features you get with Mercari is the no meet up transaction process. But the answer to how to contact Mercari by phone IS there. We would say that eBay does include settings in their platform to help sellers try to block as many scammers as possible, so for safety, it may be slightly better than Mercari. Mercari Fees for Withdrawing Your Balance. The drastic differences make it difficult for people to gauge, Is Mercari legit? and Is Mercari safe to use?. I've tried and tried to contact Mercari to get help but that has been a futile effort. Mercari ranks 720th among Marketplace sites. Safe? We appreciate that you will not always agree with the rating, but we believe that sellers and buyers will almost always be fair when leaving ratings. However, she went and wrote me awful comment and that I hounded her and more. Secondly, Mercari processes all payments (unlike services like eBay who offer their own optional payment service PayPal) between buyers and sellers. First, lets look at it from a corporate standpoint. Not answer any of my support inquiries, I sent them money, they sent me trash! When looking at Mercari reviews and wondering, Is Mercari Legit?, its often helpful to look at the background of the company, such as when it was founded and whether or not the website lists some basic information about itself, such as the main principals of the organization or how to contact Mercari if you have a question. I attempted to make a purchase from Mercari.com. And in light of things a 4 isn't even bad and most buyers checking ratings would not even digest that. 1 star. Again, youre probably still wondering how to contact Mercari at this point, but were not done yet. 'In honor of imnotlegolas for starting this subreddit.'. My sister died and I wanted items from 1966. And what is not eligible for return or refund: Item was accurately described. I bought 7 products from 5 different sellers each worth more than 80 dollars. Mercari is a public company, which is headquartered in Japan. They sent me emails not addressing the DVD"s I should have received but that they would send me a shipping label to return the wrong DVD's. Every time a user likes your item, sends you a message, makes you an offer, or purchases an item you will receive a notification. FTC will get your money! Too many sellers who sell to a buyer but won't ship the item. And while Mercari is a relatively new kid on the block, it is easy to see why it has become so popular so quickly. Having the convenience of snapping a few photos with your phone, uploading a listing, and making money on unwanted items is great. I was selling on Mercari for almost a year in 2019. Mercari sent me a return label, which I used to send back to the seller. Step 3: Sell an Item by Creating a Listing. I ordered six items from Mercari recently. Being able to print shipping labels and track parcels from within the app is also a nice addition making Mercari an almost one-stop solution for selling things second hand. Save your time and money and shop Amazon or anywhere but here. Terrible, they rip you off. After months using the Mercari service I can honestly say that my time with it has been mostly positive. Where Mercari really shines is in the little differences it offers. They gave me 4 stars for not sending it fast enough. Mercari is a legitimate public company that is listed on the Tokyo Stock Exchange. At the end of the day, we all have a huge number of things we dont use around us in our homes that may be of value to other people. I ordered a MENS **** XL ***** shirt and received a childs shirt.After numerous requests to . I found pretty cool things on here however there's no such thing functional customers service in mercari. Item will be fake or damaged! It's frustrating to find something you really like & pay for it only to have that order cancelled by the seller or worse wait for over a month for the item & have Mercari cancel the order. You have a horrible rating on this site, do you have any feedback to why? All these are icing on an already pleasant little cake. I recently retained counsel and in the process of filing suit against Mercari Inc under California's unfair and fraudulent business acts or practices, as well as deceptive advertising. However, according to some selling on Mercari reviews, this is sometimes done to people that havent abused the system or been running any Mercari scams. As mentioned, the answer to, Is Mercari free? is yes when it comes to listing your products, but no when it comes to selling them. There is no way to get in contact to speak verbally. For more information, please see our Mercari, Inc. #33 in Shopping 4.8 1.5M Ratings Free Screenshots iPhone iPad Mercari is your marketplace for buying and selling preloved items. Many factors affect how quickly an item will sell; inventory, seasonality, competition, price, and so forth. I've learned my lesson and from now on blocking anyone who tries to low-ball right away then complain. FedEx never delivered it to my address. It arrived in a baby diaper box broken in several pieces. Dont Miss: Is Teespring Legit? Selling items is easy and the Mercari apps streamlines the process. This can be attached to the parcel before the item is taken to your local Post Office or shipping center. This is a great thing to be able to do and can help you generate interest in an item that is struggling by reducing its price if necessary. The highest number of complaints go to Mercari scams and poor dispute resolution. No more dodgy meetings with total strangers in weird places to drop off a sold item. We did note that for scammers on Mercari, the company tries to keep them off the platform by making sure their account on Mercari is suspended indefinitely. It's always a good sign when an e-commerce site puts faces and names behind its platform, as many don't. Mercari stole shipping money from me. I sold some items on Mercari. Images on Mercari are important so our advice is to make sure your photographs are clear and show the item you are wishing to sell in its best light. Two more ways that you can answer, Is Mercari good? or Is Mercari reliable? positively is the fact that you can choose to pay with the security of PayPal. Mercari is doing nothing to Mercari's Return policy reflects a balance between the needs of both parties of the transaction, the Buyer and the Seller. Some items sell in minutes, some take a bit longer. When you need some extra cash, having a garage sale can help you get rid of things you dont need and make some money. And while using Mercari is as silky smooth as you would expect from a modern service, the question is, how good is it and how does it stack up to its main competitors. With instant pay the money will appear almost straight away but you will need to have already verified your identification to be able to access it. The ratings allow other buyers to see how trustworthy a person is as a seller. Save your time and money and go with poshmark, Mercari has too many seller cancellations. I just told the last guy I didn't care if I got the refund, I considered it a $50 lesson to not use Mercari. Waste of time! Nobody looked at it I am sure and there is no way to contact them because the options they are giving you are not applicable for your situation! When trying to contact the company and speak to a person it is impossible. does anyone know if they're will be a chance i can get my money back ? Poshmark charges a ridiculous $6.99 shipping fee for everything, regardless of weight. Sellers can get by with false information and customer service will not back up the buyer. I purchased five items and not reciprocated any of them! I purchased from 6 sellers and had an issue with 5 of the items. The buyer assured me that it was authentic but that was not the case. It was described as the "large" bag but obviously it was not - see photo. Under Mercari terms and conditions, you will have three business days to send the item. To view your Ratings: 1. Those buying products on Mercari have no membership fee and those selling on Mercari can list as many items as they like for free. Rude, rude, rude. However, on both the buyer and seller side, all noted the abysmal customer service at Mercari, which would lead one to answer, no, if asked, Is Mercari reliable?, Read More: Review of OfferUp App Features & Benefits. In our experience, Mercaris customer support is okay, if a little unresponsive. Yes! Tip for consumers:BUYERS BEWARE! I've been on eBay for years and have at least a couple hundred transactions on there and have only had one issue. The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Mercari lets you verify your seller profile by uploading a picture of your ID. Edit: More orders have been messed up. Mercari reviews on Trustpilot. Despite the evidence that I never got the return, Mercari forced me to refund the order. Some Mercari reviews say that hitting a problem buyer when youre selling just a single item for a small ticket price isnt worth the trouble. Customer Service is terrible. For those that like to shop deals and locate steals on hard-to-find items, Mercari shopping online or by a mobile app can help. At least I can email other platforms here only option a b c. If none of the options about your situation, you are out of luck. Products used:They dont even care if you havent received any item! This can include things that are out of stock at other retailers or have been discontinued by the company that produces them. My experience with Mercari wasn't too long but it was long enough to give me a clear view of how it operates. It all sounds great, but is Mercari legit? Its not like I went over the time period I had to ship. The answer is really a mixed bag, but there are so many negative Mercari reviews, it leads one to question whether the company does a good job of policing the relationship between buyer and seller. No need to put all your stuff out on your front lawn or meet with someone you dont know. Some say selling on Mercari is a great experience, while others complain about Mercari scams by unscrupulous buyers. Mercari is a selling app that aims to make it super easy to sell and buy pretty much anything. We'll get into the details of user Mercari app reviews shortly and we will look at some of those complaints. If you are thinking to switch don't rush. Never arrived. Contacted seller response was not helpful. One was delivered and one was in progress at the time. I will sit back and wait for a class action lawsuit to be filed against this company! You just need to rate your seller in order for payment to be released. Could use some work, ease of use for beginners, frustrating for veterans. Or Mercari in particular! The Mercari website boasts of its great customer service and any issues you have during a sale can be brought to the attention of their customer service team via a form on the Mercari website or by calling the number on their contact page. This gives you an indication of whether the item is popular or not and can allow you to tweak your listing if necessary. Im a tad annoyed I gave them 5 stars now. They did resolve my issue quickly, but the wait was annoying. Terrible customer service towards sellers. Seeing Mercari reviews and seller ratings gives you more control over deciding, Is Mercari safe? or Is Mercari legit? because if you see a low seller rating, you can avoid buying from that person. Cookie Notice If a buyer is not in good standing with Mercari, the company can refuse a request for Mercari returns. They do not care about the customer and will blow you off. See Also: Is OpenSky Legit? reviews & complaints Mercari Customer Support Rated Extremely Low 0 Resolved 105 Unresolved 0% of 105 complaints were resolved File a complaint Table of contents Claimed business Share Complaints Contacts Mercari reviews 105 Filter by Sort by: Most helpful Most popular S Steven Turpyn of US Apr 06, 2023 3:40 pm EDT Verified customer With so many different things to consider, its easy to understand the reluctance that some people feel towards online platforms like Mercari. AdvisoryHQ Account is not an investment client of Personal Capital Advisors Corporation or Empower Advisory Group, LLC. I made multiple purchases on both mercari & poshmark. Don't say shipping unless you follow up. They end up out of the item and the cost of the shipping. The buyer put in a return, but only shipped back a small portion of the jewelry they had been sold. Whether you're searching for that unique find or clearing out space for some extra cash, you can do it all in the app, all from home. If i charge $4 shipping and total shipping is only $2 where does the extra $2 go??? Have you ever gotten a low rating for something unfair or stupid? AdvisoryHQ (All Rights Reserved), Why not take that garage sale online with sites like, Its important to state when answering, Whats Mercari? that Mercari is not selling these brand name items, they are being sold by 3, Sign up for a Mercari account or sign in with Facebook, Create a listing, adding a few pictures of your item, the price, and description, When the item sells, ship it within 3 business days, Confirm to Mercari that youve shipped the item, The buyer confirms the item arrived as specified (they have 3 business days), After rating the buyer, you receive the funds in your Mercari balance, You can use the money for Mercari shopping or cash out and have it sent to your bank. They did not attempt to resolve it at all. You can avoid Mercari fees by using Direct Deposit (2-5 business days, above $10). 60% of the Mercari reviews on Trustpilot are "Excellent" and 12% are "Great" with only 3% "Poor" and 18% "Bad." I'll be out 164$ and stuck with something damaged and worthless. I tried so hard to be reasonable, and patient. So, theres no risk to list things and see if you can sell them. They strung me along until past the "acceptance" window, then they ghosted me. Selling on Mercari is as easy as uploading a few pictures of an item and filling in the description and price. Wait for a Buyer to Show Interest in Your Item. Additionally, Mercari buyers are protected with a Money-Back Guarantee. Every minute I have notifications of people buying and liking our products. Because you are not purchasing items from or selling items to Mercari, your experience with individuals using the platform can vary widely. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They have my money and won't give it to me. How does Mercari work when it comes to getting your money? Then theres the risk of bank details being stolen and identity fraud. The buyers and sellers are on bs you guys take forever to refund our money and give favoritism to certain sellers this was a good app to conduct business and i will definitely be deleting my account soon. First, let's identify what is acceptable for returns or refunds on Mercari, as lifted from their page: Item is not as described. Mercari reps were not helpful in any of the situations. The company has been around since 2013, and since then, it has grown to become one of the top buying and selling apps in the United States. Our goal is to tell you everything you need to know to make an informed decision about using Mercari for buying or selling. You can search millions of new and used items, with over 150,000 things being added daily. Never will use them again. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. They charge a 10% selling fee when a sale is completed. Its extremely unfair to make me, the small business, cover the loss when Mercari is the one making millions. To post a listing, all you need to do is click the large, orange sell button within the app or the (equally orange) Sell on Mercari button on the Mercari homepage. Customer and will blow you off selling app that aims to make it difficult for people to gauge is... Advisoryhq Account is not in good standing with Mercari is a great experience, while others complain about Mercari by. Them 5 stars now authentic but that was not - see photo i went over time... Corporation or Empower Advisory Group, LLC and locate steals on hard-to-find items, over... Someone you dont know Corporation or Empower Advisory Group, LLC the risk of bank details being stolen identity... Things on here however there 's no such thing functional customers service in Mercari issue with 5 of shipping. Is yes when it comes to getting your money things being added daily and total is! Charge $ 4 shipping and total shipping is only $ 2 go??????. Complain about Mercari scams and poor dispute resolution that are out of Stock at other retailers or have discontinued. A listing had to ship issue quickly, but no when it comes to selling them Mercari for and. Verify your seller in order for payment to be filed against this company take a bit longer that person weight! Had to ship days to send back to the seller obviously it not! And buy pretty much anything for something unfair or stupid i made multiple on... They did not attempt to resolve it at all feedback to why,... 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